Implementation Specialist II

Welcome to AMN Healthcare — Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker’s Top 150 Places to Work in Healthcare — three years running.

• Consistently ranked among SIA’s Largest Staffing Firms in America.

• Honored with Modern Healthcare’s Innovators Award for driving change through innovation.

• Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.

The Specialist II, Technical Client Implementation, provides support with implementation activities and manages processes, documentation, and workflows to support program designs and delivery. This role will identify needs driving future orders, the timing of orders, and fill rates from the incoming phone, email, technology, and some face-to-face internal interaction with assigned contacts.

• Deliver implementation processes and procedures clearly and consistently.
• Resolve issues by collecting, researching, and analyzing information.
• Maintain communication with the implementation team to deliver on client expectations.
• Customize individual client setup and delivery in technology platforms.
• Support the implementation team with creating reports, presentations, design study materials, program manuals and training materials, and any other documents required to support Managed Services Programs.
• Analyzes reports before their release for accuracy and research questionable data for options and solutions
• Help improve efficiencies and workflow through webinars, conference calls, and 1:1 meetings.
• Partner with internal customers and team members; Recruitment, Quality and Clinical Services, and Shared Services teams, daily via proprietary AMN technology, phone, MS Teams, and email.

• Excellent listening and writing skills are essential
• Demonstrate good time management and multi-tasking skills
• Consistently demonstrate a strong sense of urgency to meet timelines
• Expertise in MS Excel, Word and Copilot
• General knowledge and demonstrated use of Python™ and Structured Query Language (SQL)

Education & Years of Experience

• Bachelor's Degree plus 2-5 years of work experience OR High School Diploma/GED plus 6-9 years of work experience

Additional Experience

• Experience with healthcare and/or staffing operations, project coordinating or equivalent

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Final pay rate is dependent on experience, training, education, and location.

This position may include additional compensation such as bonus or commission.  Please ask your recruiter for more information.