Implementation Specialist II

Employer Provided Salary: 69,000-89,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.
We are proud to say that for three years, HMA has been chosen as a 'Washington's Best Workplaces' by our Staff and PSBJ™. Our vision, 'Proving What's Possible in Healthcare™,' and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.
What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.
What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at:
How YOU will make a Difference:
As HMA expands our footprint, we have a unique opportunity to partner with another organization to provide expertise in onboarding new clients, renewing clients as well as supporting the proposal process as needed. The Implementation Specialist at HMA will play a key role in our efforts to build upon current workflows and curate how they will coordinate with our new partner. Ongoing the role will focus on improvements, developing efficiencies, and participating in department as well as some corporate projects.
What YOU will do:

  • Lead implementation of new HMA customers, including project activities, facilitating discussions with client and broker decision makers around benefit design and products and services. Communicate with internal and external stakeholder's status and timelines of deliverables.
  • Accountable for client education and management of expectations. Will identify and communicate issues that surface during the implementation process working to solve and coordinate resolution.
  • Manage renewals by coordinating cross functional teams ensuring effective and efficient execution of renewals according to the express intent of the client. Focus on strong communication skills between business units and assigned subject matter experts.
  • Partner with Sales Operations counterparts and subject matter experts to evolve and enhance processes, own template updates, support documentation, and provide training as needed.
  • Identify and develop strategies to reduce the risk presented by single points of failure or lack of redundancy of critical components within implementations, renewals, or proposals as applicable.
  • Maintain an excellent working knowledge of HMA's product portfolio, operational capabilities and processes related to enrollment, invoicing, and plan programming.
  • Advocate, develop and execute continuous process improvement mythologies and tools.
  • Work closely with Sales Executives to review pipeline of clients, supporting finalist presentations, coordinating completion of RFPs as it pertains to HMAs operations, execute other deliverables as needed.
  • In close partnership with our Sales Operations participate, support, and execute projects as assigned

Knowledge, Experience, and Key Attributes needed for Success:

  • BA degree in Business Administration or related field preferred.
  • 3-5 years of implementation experience (health insurance industry preferred).
  • 1+ years of project management experience with a track record of leading successful projects.
  • 3+ years of experience working successfully in cross-functional teams.
  • Results driven & detail oriented.
  • Highly organized.
  • Someone who has great communication skills (verbal and written) and can communicate with all levels of personnel internally and externally.
  • Passionate about delighting customers by consistently exceeding their expectations.
  • Eager to be part of a fun, collaborative, fast-paced team.
  • Experienced using workplace tools like Smartsheet, Responsive, Microsoft Dynamics, MS Office Suite, etc.

The base salary range for this position in the greater Seattle area is $69,000 - $89,000 and varies dependent on geography, skills, experience, education, and other job or market-related factors. Performance-based incentive bonus(es) is available. In addition, HMA provides a generous total rewards package for full-time employees that includes: seventeen (IC) days paid time off; eleven paid holidays, one paid personal and one paid volunteer day; company-subsidized medical, dental, vision, and prescription insurance; company-paid disability, life, and AD&D insurances; voluntary life insurances; HSA and FSA pre-tax programs; 401(k)-retirement plan with company match; wellness incentive and reimbursement; remote work and continuing education reimbursements; discount program; parental leave; and a charitable giving match. For more information about HMA, visit .
Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.
How we Support your Work, Life, and Wellness Goals
We offer a comprehensive total rewards package including: competitive pay; annual incentive; wellness programs; medical, dental, and vision insurance; 401K retirement plan with match; generous PTO and holidays; an onsite gym; life, AD&D, short and long-term disability insurances; an Employee Assistance Plan with additional mental health support; free parking and easy freeway access to I-405 and I-520; a stocked kitchen on-site with subsidized snacks and refreshments; year-round wellness activities; monthly events; paid volunteer hours and more!
HMA is primarily a remote workforce, requires a reliable internet connection, and provides all hardware. Some roles are required onsite 1-3 days per week/month while other roles are 100% remote.
A background screen prior to employment is required.
Protected Health Information (PHI) Access Healthcare Management Administrators (HMA) employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA's standard policies and procedures.
HMA is an Equal Opportunity Employer

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Candidate Location Eligibility:
Austin, TX
Boise, ID
Dallas-Fort Worth, TX
Houston, TX
Los Angeles, CA
Phoenix – Mesa – Scottsdale, AZ
Portland, OR
Sacramento, CA
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
Tucson, AZ

Technology we use

  • Engineering
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    • PHPLanguages
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    • jQueryLibraries
    • jQuery UILibraries
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    • MongoDBDatabases
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    • RedisDatabases

An Insider's view of Healthcare Management Administrators (HMA)

How would you describe the company’s work-life balance?

I absolutely love working at HMA because we put people first by bringing a human touch to the health insurance experience by providing direct communication with our Care Team! In addition, HMA fully supports a work/life balance, so the company supports us while we support our members! It's a win for all!


Care Manager

What makes someone successful on your team?

One of the greatest things about the HMA culture is it gives me the opportunity to improve current processes and tasks. In addition, our culture encourages ideas and proactivity. This enables me to be fearless in creating various passion projects. Most importantly, the people I work with are very encouraging, collaborative, and friendly.


Data Analyst

How do you make yourself accessible to the rest of the team?

I'm happy with the overall vibe of leader communications at HMA. Our leaders offer lots of opportunities to ask questions & don't shy (away) from hard topics.

HMA Team Member

IT Team

How do your team's ideas influence the company's direction?

I feel I can go to any People Leader and talk to them about a concern I may have. I feel supported and confident our Executive Leadership is taking HMA in the right direction. I truly appreciate how quickly HMA responded in the beginning of the COVID-19 crisis, keeping our personal safety at the forefront, above all else!!

HMA Team Member

Success Team

What are Healthcare Management Administrators (HMA) Perks + Benefits

Volunteer in local community
We are thrilled to offer 1 paid day each year, for you to volunteer at a 501(c)(3) organization of your choice. In addition, we match your 501(c)(3) donations up to $1,000 every year.
Partners with nonprofits
We partner with Bloodworks NW, Hopelink, and others to support our communities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Highly diverse management team
Hiring practices that promote diversity
We actively recruit a diverse candidate pool and create a respectful culture celebrating uniqueness through education.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development
Lunch and learns
Promote from within
Online course subscriptions available

Additional Perks + Benefits

HMA offers multiple continuous learning opportunities via Lunch 'n' Learns (industry education) and unlimited access to, our learning platform where you can brush up on your technical expertise, learn soft skills, or build your leadership skills, to further your career. Also, for 2021, we are offering training in Fierce Conversation Foundations to every Staff member. We train all of our Leaders in Situational Leadership II and encourage a coaching and development culture across the organization.

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