Job Description:
Implementation Specialist II-Card/WalletCSI is seeking a detail-oriented and client-focused Implementation Specialist II to join our growing team. In this role, you’ll lead and support software implementations for new and existing customers, helping them transition to CSI solutions with confidence and success.
What You’ll Do:- Manage and execute implementations for multiple smaller projects or one major solution for mid-sized clients.
- Lead customer data conversion, configuration, and go-live transitions.
- Own 60–70% of tasks across project types independently.
- Mentor and support newer team members within your solution area.
- Communicate clearly with clients to define requirements and ensure expectations are met.
- Stay up to date on CSI products and enhancements to deliver effective training and support.
- Provide quality assurance oversight for project deliverables.
- Participate in testing new business applications to ensure functionality aligns with requirements.
- Bachelor’s degree or equivalent experience.
- Minimum of 4 years of relevant work experience, ideally within financial institutions.
- Strong SQL/database query skills.
- Experience with reporting and analysis tools (e.g., R, SQL, Power BI).
- Solid understanding of statistical methods and data analysis.
- Excellent communication and organizational skills.
- A passion for helping clients succeed through technology.
At CSI, you’ll be part of a collaborative team that values innovation, customer success, and continuous learning. We offer competitive benefits, flexible paid time off, and opportunities for growth in a stable and respected company.
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Top Skills
What We Do
As a forward-thinking technology partner, we accelerate our delivery of cutting-edge solutions to empower our customers’ growth. CSI heavily invests in research and development, product partnerships and strategic acquisitions to provide the most innovative technologies—all while maintaining our service-first mentality.
We drive financial institutions and other businesses forward with a variety of services, including:
Core Banking
With more than 57 years as a leader in core bank processing, CSI’s enterprise banking solutions empower institutions to compete in an open banking environment while growing assets, developing additional revenue streams and reaching new customers by integrating the latest digital technologies.
Regulatory Compliance
As an established leader in compliance, top global brands trust CSI as their regtech partner and rely on us for our advanced compliance software—including industry-leading fraud and anti-money laundering solutions.
Managed Cybersecurity
CSI offers cloud-based cybersecurity services, with 24/7 monitoring, real-time incident remediation, seamless compliance integration and industry-leading support for enhanced threat mitigation.
IT Management
As one of the largest, most trusted managed services partners in the country, we take a consultative approach to IT management to provide a scalable, efficient IT enterprise that supports institutions’ growth and regulatory needs.
Document Distribution
From digital document delivery to cost-efficient print and mail services, CSI provides a full range of document distribution solutions to help financial institutions stay connected with their customers.
Advisory Services
CSI’s Advisory Services—which include IT governance, compliance and risk management services—deliver cost-effective solutions that reduce the time and expense of managing security and compliance while ensuring technology is aligned to business objectives.
