Implementation Specialist I

FUNCTION: Responsible for a variety of duties involving the setup of payroll services for new clients. Works with other members of Implementation Team while addressing client needs for application interfacing, payroll reporting, software connectivity, and company/employee data setup. May conduc0s client training sessions to enhance user understanding of remote PC input software application. Assists in ensuring that Bangor Payroll and new clients are in compliance with local, state, and federal regulations.

ACCOUNTABILITIES:

Operations/Process:

• Establishes and enforces a clear timeline of events with Sales Officers and clients for all tasks associated with implementation and training
• Performs client setup within payroll software application
• Performs employee setups and audits within payroll software application
• Ensures accurate and timely completion of implementation process
• Designs solutions for client interfaces
• Performs setup of a client's general ledger, time-off accrual, and custom reports
• Transfers prior wages paid to current payroll and performs test payrolls
• Independently researches client questions and explores technologies in order to provide solutions
• Performs time and attendance setups within Bangor Time application
• Performs training for new clients
• Establishes a timeline for adding time-off accruals, general ledgers, Bangor Time, and custom reports to existing clients
• Introduces Payroll Specialist with a warm handoff after successful completion of payroll
• Identifies and recommends modifications to processes when efficiencies may be gained
• Cross-trains in other Bangor Payroll departments in order to assist when needed

Customer Experience:

• Communicates directly and professionally with internal and external client, providing exemplary customer service
• Proactively resolves client payroll issues
• Periodically conducts on-site interviews to gather company and employee payroll data for new clients
• Analyzes current client methods of payroll processing and facilitates implementation of solutions

  Technical

• Level I
  • Performs setup of new clients with basic earning and deduction codes
  • Performs basic time and attendance setups within Bangor Time application
  • Performs setups of annual or monthly time-off accrual policy
  • Performs setups of general ledger without Division/Branch/Department/Team allocations
  • Creates ad hoc reports and files
• Level II
  • Performs setup of new clients with advanced earning and deduction codes
  • Performs time and attendance setups within Bangor Time application with clock prompts
  • Performs setups of annual, monthly, per pay period, and per hour time-off accrual policies
  • Performs setups of general ledger with Division/Branch/Department/Team allocations
  • Creates Query Builder reports and files
  • Imports employee and scheduled earning and deduction data via Evo Exchange
• Level III
  • Performs setup of new clients with complex earning and deduction codes
  • Performs time and attendance setup in Bangor Time application with scripting and scheduling
  • Performs setups of annual, monthly, per pay period, per hour, and roll over time-off accrual policies
  • Performs setups of general ledgers with Division/Branch/Department/Team allocations and QuickBooks interfaces
  • Creates Report Master reports and files
  • Imports employee, scheduled earning and deduction, time-off accrual, and YTD data via Evo Exchange

Compliance and Control:

• Stays current on payroll regulations and trends
• Assists in ensuring that the Bank is in compliance with local, state and federal regulations

General:

• Attentive to detail and accuracy, committed to excellence, looks for improvements continuously, monitors quality levels
• Prioritizes tasks and demonstrates excellent time management skills
• Works toward the goal of continued professional and personal development by participating in training and educational opportunities as they become available
• Interacts harmoniously and effectively with others, focusing upon the attainment of Bank goals through a commitment to teamwork
• Demonstrates willingness to accept new projects and strives to become a subject matter expert
• Demonstrates developmental progression from Level 1 through Level III
• Conforms to acceptable punctuality and attendance standards as expressed in the Employee Handbook
• Performs additional duties as requested
• Maintains strict confidentiality

Knowledge/Skills/Experience Requirements:

• Four-year college degree in Business, Information Technology, Accounting or related area preferred, or three to five years of progressively responsible payroll experience including a broad exposure to all areas of payroll
• Attention to detail, emphasis on accuracy, adherence to deadlines, with good organizational, analytical, mathematical and oral and written communication skills required
• Ability to work with little supervision
• FPC (Fundamental Payroll Certification) required for Level II, encouraged for Level I
• CPP (Certified Payroll Professional) strongly encouraged for Level III
• Group facilitation and training experience preferred
• Strong communications skills, verbal and written
• Excellent customer service skills required
• Demonstrated relevant computer literacy
• Microsoft Word, Excel and Outlook proficiency

Physical Demands/Conditions Requirements:

• General office environment
• Moderate lifting (to 35 lbs.) required
• Moderate reaching, walking, sitting and standing required
• Occasional in-state travel required for client training

Equipment Used:

• General office equipment

  External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.