Implementation Specialist (d/f/m)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio

This position will be office-based (hybrid) in Munich or Dublin.

Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build.

As Implementation Specialist (d/f/m) you are a crucial part of Personio’s customer experience by driving product adoption and consulting our customers based on their needs of both new customers during their onboarding phase and existing customers throughout their lifecycle. Additionally, you will support your colleagues with customer escalations when needed.

Role Responsibilities: What you'll do

• Product Adoption: Your goal is to ensure a successful implementation for new customers and ongoing optimization for existing customers, empowering them to effectively utilize Personio to the fullest potential.

• Customer Consultation: You consult customers based on their needs via regular meetings to gain the most value out of Personio.

• Project Management: You manage multiple customer projects at different stages, from initial implementation to addressing complex, ongoing service needs, ensuring efficient and successful outcomes.

• Product Knowledge: You’re a Personio product expert and answer customer requests during their lifecycle by addressing their needs and offering solutions from our Professional Services portfolio. 

• Quality Standards: You ensure a high quality for both the initial account set-up of new customers and the seamless execution of specialized requests for existing customers.

• Internal Support: You provide ad-hoc support to new joiners and act as the go to person for your colleagues by answering their questions about processes and the product, using our knowledge tools.

• Side projects: You support department-internal initiatives and projects aiming for the smooth flow of our team processes.

Role Requirements: What you need to succeed

• You have a proven track record of 3+ years in a customer-facing role in a SaaS or B2B/B2C environment.

• You are a great communicator and fluent in both German and English.

• You love working with customers, whether they are just starting or have been using Personio for years, by anticipating, prioritizing, and resolving their needs to ensure their continued satisfaction and success.

• You excel at managing multiple projects simultaneously, and time management is more than just a buzzword to you.

• You are eager to work with our product on a daily basis and become a real Personio product expert who can identify and solve technical issues that impact the customer experience.

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity

• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years

• Make an impact on the environment and society with 1 (fully paid) Impact Day

• Receive generous family leave, child support, mental health support, and sabbatical opportunities

• We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.

• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.