As an Implementation Specialist, Client Engagement, you will serve as the primary point of contact during new customer onboarding. You'll guide clients through setup, training, and early adoption of our platform, ensuring a smooth and positive implementation experience. Your role will blend relationship management, project coordination, and functional platform expertise.
Client Engagement & Communication
Act as the face of the implementation team for assigned clients.
Lead kickoff calls, status updates, and transition to post-implementation support.
Understand client business objectives and tailor onboarding steps accordingly.
Training & Enablement
Train users on platform capabilities and best practices.
Stay current on product releases and feature enhancements to effectively educate customers and ensure adoption of best-fit solutions during onboarding.
Client Success & Collaboration
Escalate technical or data configuration needs to internal specialists.
Maintain project timelines and manage expectations.
Collect and share client feedback with product and services teams.
Other
Maintains confidentiality of work-related issues, records, and company information.
Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating for change.
- 2+ years in client-facing onboarding, support, or customer success, or equivalent experience.
- Strong communication and relationship-building skills.
- Project coordination or implementation experience is a plus.
- Comfortable guiding users with varying technical skill levels.
Top Skills
What We Do
Impel (formerly SpinCar) offers automotive dealers, wholesalers, OEMs and third-party marketplaces the industry’s most advanced digital engagement platform. The company’s end-to-end omnichannel solution leverages proprietary shopper behavioral data and AI technology to deliver hyper-personalized experiences at every touchpoint across the entire customer journey. Impel’s communication, merchandising, marketing and imaging applications work seamlessly with all major website, CRM and DMS platforms. To date, the company has delivered more than 2 billion shopper interactions across 51 countries.
