About ITS Logistics
Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.
At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.
We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.
Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com
About the Position
The Client Experience Implementations Specialist is the face of the Company for our clients. Client Experience Implementations Specialists are responsible for maintaining great working relationships with our clients and handling their day-to-day business needs and questions.
Principle Accountabilities
Oversee one or several client accounts, work in good faith to anticipate client needs and provide proactive insight and solutions to the client’s business needs and challenges
Assist in order processing, leveraging several different software platforms and methods
Control effective communications for your account(s) by acting as a liaison between your client(s) and various warehouse and administrative teams. This includes:
Communication of inbound/outbound demand and unique client needs
Working with ITS’ Fleet and Asset-lite Brokerage to better serve your client(s)
Providing consistent and professional communication to clients
Understand and act in accordance with client contracts, perform basic billing and auditing
Assist in maintaining documented standard operating procedures specific to your client(s)
Update and maintain project trackers effectively and accurately
About the Requirements
Requirements for this position include, but are not limited to:
- Proficiency with MS Office Suite (Word, Excel, Outlook, etc.), experience with a WMS preferred
- Excellent verbal and written skills (phone etiquette and fluency in English required)
- Must possess excellent problem diagnosis and resolution skills
- Strong work ethic and a positive attitude
- Ability to work with a high degree of autonomy
- Ability to manage the demands of multiple priorities simultaneously
Hourly rate: $23.50 - 27.00$ (DOE)
The Compensation for this position is highly competitive and includes a comprehensive benefit plan with a matching 401k.
Top Skills
What We Do
ITS Logistics is a premier Third-Party Logistics company ranking #60 in North America that provides creative supply chain solutions with an asset-lite transportation division that ranks #24 in North America, a top-tier asset-based dedicated fleet, a Top 20 intermodal and drayage division, and innovative omnichannel distribution and fulfillment services. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.
