JOB DESCRIPTION - Implementation Specialist

Title: Implementation Specialist

Job Function: Product

Role Type: Full time

Location: Bellevue, WA

Reporting to: Manager - Implementation

Stakeholders: Sales / Product / IT

About Resulticks

Resulticks is a fully integrated, real-time marketing automation platform designed to help brands worldwide reach, acquire, and retain satisfied customers. Built from the ground up by experts in marketing, technology, and business management, Resulticks enables brands to make a transformational leap to conversion-driven, growth-focused personalized engagement. With an advanced CDP at its core. Resulticks offers AI-powered omnichannel orchestration, complete analytics, next-best engagement, attribution at the segment-of-one level, and the world’s first marketing block chain.

Resulticks has been named to the Gartner’s Magic Quadrant 2022 for Multichannel Marketing Hubs for six years in a row and has been awarded with the Microsoft “Elevating Customer Experience with AI” award.

Headquartered in Singapore and New York City, Resulticks is one of the top global martech solutions servicing both B2B/B2B2C and B2C segments. Resulticks’ global presence includes the United States, India, Singapore, Indonesia, Malaysia, Vietnam, Thailand, and the Philippines.

Watch video on RESULTICKS - https://www.youtube.com/watch?v=G_OwGy6unP8

Candidate Profile

Resulticks seeks optimistic, high-energy industry veterans with entrepreneurial spirits and proven track records of successful problem-solving and process analysis to join our team as a Implementation Specialist.

Implementation specialist will be expected to bring subject matter expertise along with experience of solving complex organization information problems. You must have the ability to communicate with members from different teams at different levels of the organization.

The ideal candidate will be a natural collaborator with the ability to provide technical solutions on Marketing technologies. The candidate will work with internal or external clients to understand the project requirements and will help in creating a design document for any system integration project and adhere to standard development procedures.

Key Responsibilities

• Provide technical support to the client and ability to troubleshoot solution problems.
• Provide Technical Consultant support to implement Resulticks for various clients.
• Create, design, and implement demand generation programs in Marketing Technologies
• Subject Matter Expert on product, integration process and complex program flows.
• Assist clients with day-to-day process improvements, if needed, metrics reporting, simple solutions to complex policies
• Accountable for the success of solution and acceptance by customers.
• Execute the identified action plan(s) to address identified issues through customer surveys
• Assist in improving customer relations which are reflected in customer service index
• Prepare appropriate status reports for delivery to customers.

Pre-Requisites

• Must have a minimum of 5+ years of relevant experience.
• Proficiency in all Microsoft Office applications.
• Must have the ability to analyze problems and find solutions.
• Ability to work independently and as a part of a team
• Strong communication, presentation & negotiation skills.
• Strong problem-solving and team collaborative skills.

Desirable Skills

• Presentation skills with a high degree of comfort with both large and small audiences.
• Excellent organizational and time management skills
• Project Management skills and/or certification.

Experience and Academic Qualifications

• At minimum, a B.A. or B.S. in a relevant field of study.

Must have authorization to work in the United States.