Implementation Specialist 2

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Duties and Responsibilities

• Develops presentations for client stakeholders
• Evaluate client needs, plans and executes on delivery and implementation plans, and tests and troubleshoots final system setups.
• Assists external clients in the implementation of technical systems, software, or solutions.
• Learns web-based technologies and lead clients through implementation and training processes
• Drafts updates to training manuals and other end-user documentation
• Assist send-users with support inquiries utilizing multiple platforms
• Coordinates with team if end-user inquiries need to be escalated
• Assists in conducting online and on-site trainings
• Assists team in developing specifications and testing technical development tasks
• Uses database management systems to gather and analyze data
• Works within a team to accomplish other duties on projects to meet necessary deadlines

Required Skills

• Strong analytical skills, research and problem-solving skills.
• Excellent organizational, oral presentation and written communication skills.
• Ability to manage time to meet critical deadlines.
• Ability to work independently and with a team
• Detail-oriented problem-solving approach to business issues
• Commitment to deliver exceptional client service and contribute in a team environment
• Proficiency in all Microsoft applications
• Proficiency with database management systems is desirable
• Ability to manage multiple forms of support simultaneously

Qualifications

• Bachelor’s degree or equivalent experience required
• 2+ years of similar work experience preferred

Working Conditions

• Office Setting

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

As required by applicable law, PCG provides the following reasonable range of compensation for this role: $70,000 - $74,000. In addition, PCG provides a range of benefits for this role.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.