At EBANX, we believe barriers were made to be broken. We started our story in Curitiba, Brazil, and today we are a global company, present in more than 29 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg. In total, we are 700+ ebankers spread across the world, connecting companies like Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein to millions of consumers in emerging markets—creating new opportunities and revolutionizing the future of digital payments.
Our mission is clear: to give global access to everyone. We are guided by the motto #TamoJunto, which translates into four key pillars: Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock The World.
If you want to be part of a global company with accelerated growth that is shaping the future of digital payments, EBANX is the place for you.
In the Operations team at EBANX, you don’t just oversee processes. You ensure that every step of our solution runs accurately, efficiently, and reliably, impacting millions of transactions worldwide. Here, operational excellence combines with innovation and collaboration to make our work truly Out Of The Ordinary.
Your day-to-day impact:
- Act as the main technical point of contact for all implementation-related activities throughout the client integration lifecycle.
- Facilitate account setup, provide hands-on technical support, and guide Merchants through testing and pre-launch activities.
- Manage the merchant's journey through integration until the solution is fully adopted and successfully ramped up.
- Troubleshoot and resolve complex Merchant-reported technical integration problems and system configuration issues.
- Handle post-live communication and follow-ups with merchants, ensuring operational stability.
- Relevant experience in system integrations and a deep, practical understanding of APIs (REST, SOAP, webhooks) and data exchange formats.
- Excellent communication and interpersonal skills with the ability to translate highly technical terms into clear business language for non-technical stakeholders.
- Proven ability to quickly assess, diagnose, and troubleshoot complex integration issues in a live environment.
- Effective time and project management skills to work independently and manage multiple parallel customer implementations.
- Fluency in English.
- Ability to successfully interact and dynamically adapt to communication styles across all audience levels (technical staff, managers, and executives).
- Familiarity with database technologies and querying languages (e.g., SQL).
- Prior experience in the Payments or Fintech industry).
- Experience with software development or scripting languages (e.g., Python, JavaScript) to aid in prototyping or troubleshooting.
- Strong presentation skills for internal and external business units.
- Experience working with CRM systems and project management tools.
- Fluency in Spanish.
- Performance Bonus: Annual bonus program based on company results.
- Meal Allowance: Monthly allowance to support your meals.
- EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
- EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
- Language Classes: Language classes to support your personal and professional development.
- Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance. - Well-being Program: Access to activities and resources that promote physical and mental health.
Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.
✨ An Out Of The Ordinary career is waiting for you here!
Skills Required
- Experience in system integrations with practical understanding of APIs (REST, SOAP, webhooks)
- Familiarity with database technologies and querying languages (e.g., SQL)
- Proven ability to assess, diagnose, and troubleshoot complex integration issues in live environments
- Excellent communication and interpersonal skills; translate technical terms for non-technical stakeholders
- Effective time and project management skills to independently manage multiple customer implementations
- Fluency in English
- Prior experience in Payments or Fintech
- Experience with software development or scripting languages for prototyping/troubleshooting (e.g., Python, JavaScript)
- Experience working with CRM systems and project management tools
- Strong presentation skills
- Fluency in Spanish
Ebanx Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ebanx and has not been reviewed or approved by Ebanx.
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Healthcare Strength — Healthcare coverage is positioned as a core benefit in Brazil, with medical and dental plans and added supports like dependent subsidies and pharmaceutical assistance. This breadth suggests a stronger-than-baseline health offering for many Brazil-based roles.
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Wellbeing & Lifestyle Benefits — Wellbeing benefits include gym and studio access via Wellhub/TotalPass plus an internal sports/wellness program, alongside lifestyle perks such as snacks, pet-friendly space, and partner discounts. These items indicate a meaningful emphasis on day-to-day wellbeing beyond salary.
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Parental & Family Support — Family-oriented benefits include childcare assistance, extended caregiver leave, and support programs for pregnancy and parenting. This points to structured support for employees with caregiving responsibilities, at least in the Brazil baseline package.
Ebanx Insights
What We Do
WE GIVE ACCESS Since our founding in 2012, our aim is to make the world an explorable place for Latin Americans, and Latin America a possible region for international companies to enter. By offering local payment methods across LatAm we are conquering these desire day after day and already helped over 1000 merchants expand their business into the region and over 50 million Latin Americans to access global services and products. Companies like Airbnb, Wish, Spotify, Deezer, Aliexpress, Shopee, Ctrip and many other are among our portfolio. EBANX is headquartered in Curitiba - Brazil, but we are spread in all Latin America, US, China and Europe. Today, we are almost 1000 bankers around the world. More information about the company can be found on the official website. Watch our official video to know more about EBANX: https://youtu.be/h6y13xsDw-c
