Overview
As an Implementation Project Manager at Giftify, you will own the end-to-end onboarding of gift card programs for our clients, primarily shopping centres. Leading projects from kick-off to go-live, you will coordinate across internal teams (Sales, Client Success, Support, Legal,) and external suppliers to ensure seamless, on-time launches.
Our Values
At Giftify, our culture drives our success. In this role, you will live our core values every day:
Own It: You take full accountability for your project portfolio, tight deadlines, and risk mitigation.
Commit to Progress: You bring a problem-solving mindset and resilience under pressure, always looking to improve our processes.
Stronger Together: You are the ultimate collaborator, bridging the gap between clients, technical teams, and suppliers.
Key Responsibilities
- Lead project kick-off meetings to define project scope, gather requirements, align on deliverables, and create actionable plans with clear milestones and timelines.
- Act as the primary point of contact for clients throughout the implementation journey. Provide design and production timeline guidance, and ensure all setup steps are completed smoothly.
- Manage multiple implementation projects simultaneously, ensuring strict alignment with Giftify’s guidelines, SLAs, and scope agreements.
- Support the setup, configuration, and testing of relevant hardware, and software, based on client needs, collaborating closely with internal technical teams and external suppliers.
- Deliver user training sessions and provide clear guidance on tools, hardware, and processes to ensure clients are fully equipped for launch.
- Proactively monitor project progress, address risks early, and oversee operational readiness to ensure successful, on-time program launches.
Skills & Qualifications
Core competenties
- Strong organizational and planning skills with a proven ability to manage multiple projects simultaneously and coordinate cross-functional teams.
- Outstanding verbal and written communication skills, with the ability to explain complex technical processes in a clear, client-friendly manner.
- Meticulous attention to detail combined with a proactive, problem-solving mindset and resilience under pressure.
- Comfortable navigating IT systems, project management tools, and technical configuration processes.
- A strong teamwork mindset dedicated to delivering outstanding customer experiences and building lasting client relationships.
Language Skills
- Fluent in English and French.
- Knowledge of any additional European language is a plus.
Nice to Have
- Experience in fintech, digital payments, SaaS, or gift card solutions.
- Project management certification.
Skills Required
- Strong organizational and planning skills
- Outstanding verbal and written communication skills
- Meticulous attention to detail
- Comfortable navigating IT systems and project management tools
- Fluent in English and French
- Experience in fintech, digital payments, SaaS, or gift card solutions
- Project management certification
What We Do
Giftify is more than a gift card provider — we are a comprehensive revenue-generation platform tailored for shopping centres, retail parks, franchise retailers, and city centres worldwide. Trusted by industry giants like CBRE, Carmila, Westfield, and Apsys, our platform serves hundreds of retail locations across the world transforming traditional gift cards into powerful marketing tools, driving customer engagement and increasing sales. Giftify delivers more than just gift cards; we provide a complete and smooth operational foundation for a seamless omnichannel purchase experience. From custom-designed, eco-friendly physical cards to versatile digital solutions, we ensure that your customers can purchase, redeem, and enjoy your gift cards through any channel — whether in-store, digital, or via mobile. We focus on compliance and risk mitigation, offering tailored solutions that adhere to local business practices. With Giftify, you gain a scalable solution backed by real-time data analytics and robust reporting tools. Our platform supports integrated payments, enabling you to manage and optimise your gift card programs effortlessly while enhancing customer loyalty and satisfaction.
