Implementation Project Manager

About AURA

AURA is a global emergency response platform that connects people in need with the closest vetted private security or medical response — instantly, anywhere, from any connected device.

Our platform powers emergency response capabilities for telecom operators, device manufacturers, insurers, and security companies across the world.

Our mission is simple but powerful: to protect people and property at scale, saving lives and creating safer communities globally.

As our enterprise partnerships expand, the successful deployment of these integrations becomes critical to unlocking revenue, adoption, and real-world impact.

The Opportunity

AURA is entering a phase of rapid global growth through large enterprise partnerships.

These partnerships are transformational but they are also complex. Launching them successfully requires coordination across:

• enterprise client leadership teams
• engineering and technical integration teams
• product and platform stakeholders
• commercial and operational leaders

Today, this critical phase sits between Sales closing the deal and Customer Success scaling the relationship.

We are hiring an Implementation Project Manager to own this bridge.  

Your role will be to ensure our most important partnerships move quickly, smoothly, and successfully from contract to launch.

This is a highly visible role where your ability to align people, own delivery, and create win-win outcomes across organisations will directly impact:

• revenue growth
• client satisfaction
• product adoption
• global expansion

What You’ll Do

Own Enterprise Implementations

You will lead the successful onboarding and launch of AURA’s largest and most strategic partners, working alongside Business Development in the contracting stage, and alongside Customer Success in the onboarding stage.

This includes:

• telecom operators
• device manufacturers
• security companies
• global enterprise platforms

You will take ownership of the full implementation journey:
Contract → Integration/solution build → Launch 

Your focus is ensuring projects move forward with quality, speed, and alignment.

Align and Lead Stakeholders

Enterprise delivery is fundamentally about people and alignment. You will work with senior stakeholders across multiple organisations and disciplines and be the trusted operational leader who brings clarity and momentum to complex environments.

Your responsibilities include:

• identifying and aligning key decision-makers
• facilitating planning workshops and working sessions
• craft the ideal solution to clients using AURA’s products to achieve desired outcomes
• bring together commercial, product, and engineering teams
• resolving cross-team challenges constructively
• ensuring decisions happen quickly and clearly
• Identify gaps and areas for AURA’s products to improve customer outcomes

Drive Momentum and Accountability

Complex projects stall when ownership is unclear. Your role is to maintain progress and accountability across all stakeholders. You ensure that projects move forward, not sideways.

You will:

• build clear implementation plans and milestones
• maintain structured project tracking and reporting
• proactively identify blockers and resolve them
• keep stakeholders focused on delivery timelines

Coordinate Technical Integrations

Work closely with Product, Tech and Customer Success teams to coordinate integrations and launches, ensuring the right work happens at the right time and that teams remain aligned:

• API integrations
• Embedded platform deployments
• White-label implementations
• Onboarding and operational configuration

Accelerate Time-to-Value

AURA’s growth depends on how quickly enterprise clients can go live and begin generating value. You will play a key role in improving this by:

• removing onboarding friction
• improving implementation processes
• encouraging strong client ownership
• maintaining delivery momentum

Create Win-Win Outcomes

The best enterprise partnerships succeed when both sides are aligned and invested. You will help structure engagements that create mutual accountability and shared success, including:

• aligned incentives around successful go-live
• clear implementation milestones
• defined client project ownership
• structured decision-making processes

What You’ll Bring

Enterprise Project Leadership

• 5–8+ years of experience in Project Management 
• Experience managing complex enterprise B2B projects 
• Strong understanding of technical integrations or SaaS platforms
• Experience working with multiple stakeholder groups across organisations
• Exceptional people skills to build trust and drive shared outcomes 
• Ability to lead through influence at all levels, rather than formal authority
• Experience in high-growth startups or scale-ups is highly valuable

How Success Is Measured

Success in this role will be measured by:

• speed from contract to go-live (Time-to-Value)
• successful delivery of enterprise implementations
• client satisfaction and partnership strength
• launch success and setup for growth

Why Join AURA

• Work on a mission that literally saves lives
• Help launch partnerships with global enterprises
• High ownership and real influence on company growth
• Work alongside an ambitious team building a category-defining platform
• Opportunity to shape how AURA scales enterprise partnerships globally
  

If you are excited about leading complex initiatives, building strong partnerships, and turning ambitious deals into real-world impact, we would love to hear from you.