The Role
The Implementation Project Manager (IPM) plays a critical role in successfully delivering API products and processes within client environments. Reporting to the Vice President of Professional Services, the IPM serves as the single point of contact for clients throughout the project lifecycle – from initial planning to successful go-live and post go-live review.
The ideal candidate has a strong background in project management, excellent client-facing skills and experience managing complex implementations, ensuring smooth execution without requiring deep technical involvement.
This position is located at our headquarters in Melville, NY (hybrid 3 days in-office if candidate is within commutable distance) or Remote!
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies:
Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required to meet project deadlines.
Supervisory Responsibility
None
Travel Requirements
Travel may be required.
Compensation
Good faith annual salary is $100,000 commensurate with years and type of experience.
The ideal candidate has a strong background in project management, excellent client-facing skills and experience managing complex implementations, ensuring smooth execution without requiring deep technical involvement.
This position is located at our headquarters in Melville, NY (hybrid 3 days in-office if candidate is within commutable distance) or Remote!
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Implementation Readiness: Establish internal and external documentation frameworks, including project folders, stakeholder contact plans and client introductory decks.
- Project Planning & Execution: Develop and manage detailed project plans, high-level timelines and governance packs using tools like Microsoft Project.
- Client Collaboration: Prepare kickoff materials, lead onsite and remote discovery sessions and align deliverables with client objectives.
- Stakeholder Communication: Act as the primary liaison between internal teams, vendors, and clients, ensuring clear communication and alignment on objectives.
- Process Management: Support Business Integrations in drafting Implementation Requirements Documents (IRD) and catalogues, covering business rules, workflows, and system integration requirements.
- UAT Support: Oversee user acceptance testing, ensuring feedback is captured and sign-off achieved.
- Pre-Go-Live Excellence: Develop comprehensive pre-go-live checklists and conduct robust post-implementation reviews.
- Risk Management: Proactively identify risks, triage issues, and drive escalation or resolution as needed.
- Team Leadership: Manage resources, timelines, and project financials to ensure on-target delivery.
- Bachelor’s degree in Business, Project Management or a related field.
- Desired PMP Certification or equivalent.
- 3+ years of experience in project management, preferably in process implementation or client services.
- Exceptional communication, organizational, and problem-solving skills.
- Strong yet flexible execution focus with attention to detail and a results-driven mindset.
- Ability to manage multiple priorities in fast-paced, deadline-driven environments.
- Full fluency in English (additional languages, particularly in Latin America and Asia, are a plus).
- Willingness to travel when required.
Competencies:
- Problem Solving/Analysis.
- Strategic Thinking.
- Results Driven with Strong Execution Focus.
- Technical and Market Knowledge.
- Process Management and Optimization.
- Communication Proficiency.
- Self-motivated, independent thinker.
Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required to meet project deadlines.
Supervisory Responsibility
None
Travel Requirements
Travel may be required.
Compensation
Good faith annual salary is $100,000 commensurate with years and type of experience.
Similar Jobs
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
As the worldwide leader in crew accommodation solutions for over 35 years, API uses proprietary technology, unique software solutions, and our highly experienced team to make sure over 20,000 crew members from more than 90 airlines rest comfortably every night.
API’s end-to-end technology platform will transform the way airlines manage crew travel.
o Mobile platform, MyCrewCare
o Sourcing & Contracting
o Crew Planning
o Daily Operations & IROPS
o Distressed Passenger
o Billing & Reconciliation
o Business Analytics
Offering global support with 24 locations worldwide & Operations Centers in New York, Hong Kong, London and Sao Paolo –making API the only accommodation partner with global teams ready and able to assist 24/7.
Visit www.apiglobalsolutions.com to learn more or send us a LinkedIn message!
