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About the role
Hargreaves Lansdown (HL) have an exciting opportunity for an Implementation Project Manager to join the Workplace Solutions team on a 12-month fixed term contract. Workplace Solutions is changing the way employers and their employees think about saving for the future.As an Implementation Project Manager, you will be responsible for the successful launch of new Workplace schemes, liaising with the decision makers and administrative contacts at our new clients as well as all parts of HL Workplace. However, as part of the role you will also be involved in the sales process, client retention, product/service development and risk mitigation.
We are making significant changes to our proposition which we believe will give us the ideal opportunity to fulfil our strategy as well as contributing to HL's overall growth. This is a great opportunity for any Implementation Project Manager’s with experience in Workplace Pensions to join us on this journey.
What you’ll be doing
- Planning, coordinating and delivering all aspects of new scheme implementation.
- Ensuring that new clients are compliant HL processes and policies, including AML and secure data processing.
- Training clients on HL procedures
- Linking with the sales team to plan, prepare and deliver new business pitches and prospect site visits.
- Attending Employee Benefit Consultant research visits to showcase HL as ‘best in class’.
- Identification and mitigation of potential issues and risks at all stages in the prospect/ client journey.
- Thoughtful collaboration with Sales, CRM and other customer facing colleagues to solve issues, discuss and prioritise propositional developments and maximise client satisfaction to fully develop business development potential.
- Working with operations colleagues to share experiences, refine procedures and set expectations to improve services to benefit our clients.
- Maintaining accurate records of client meetings and prepare project plans to ensure a thorough, clear and seamless client experience.
- Operating in a highly professional and ethical manner, reflecting the ethos of HL Workplace Solutions and in the spirit of Consumer Duty
- Maintaining up-to-date knowledge of developments within Workplace Solutions and the Corporate Marketplace, to help improve the proposition and maintain on-going professional development.
About you
- Project Management / Risk Management using PRINCE2 methodology.
- Efficient and articulate communicator, able to present information in a simple, yet engaging manner.
- The desire to learn new skills.
- Excellent listening and questioning skills
- Work collaboratively, with a sense of accountability and ownership.
- Ability to work under pressure, with a team or individually, to deliver to deadlines.
- Demonstrate and embody the HL values, always considering HL’s strategy.
Interview process
The interview process for this role will be a two-stage interview consisting of competency and technical questions and a presentation.
Working Schedule
The Implementation Project Manager role is a 12 month fixed term contract, full time, 37.5 hours per week, Monday to Friday. Our office is based in Bristol, BS1 5HL. Hybrid working is available where you’ll have the flexibility to work from home and the office.
Why us?
Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
- Discretionary annual bonus* and annual pay review
- 25 days* holiday plus bank holidays and 1-day additional Christmas closure
- Option to purchase an additional 5 days holiday**
- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Income Protection and Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans - including optical, dental, and outpatient care
- Health screening programme
- Help@hand - confidential support including mental health counselling and remote GP
- Wellhub - unlimited access to fitness providers and wellness coach sessions
- Variety of travel to work schemes with bike storage and shower facilities
- Inhouse barista and deli serving subsidised coffee and sandwiches
- Two paid volunteering days per year
* dependant on role level
** only available to select during our annual benefits window, in November each year
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information.
Please note, we are unable to provide employment sponsorship to candidates.
Top Skills
What We Do
We’re the UK’s number 1 investment platform for private investors, based in Bristol, where we now employ over 1,700 people. For more than 40 years we’ve helped investors save time, tax and money on their investments. Today we're trusted by over 1.7 million clients.
Our service allows clients to bring all their ISAs, pensions, SIPPS, and savings into one easy to manage place, allowing them to be in control.
