About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description
We are looking for experienced professionals to support a leading logistics technology platform serving large U.S. companies 🇺🇸. This role focuses on providing operational and client support within a high-volume production environment
- Manage outbound calls and emails with U.S.-based corporate clients
- Handle escalations and ensure timely issue resolution
- Provide outstanding customer experience (Great CX service skills required)
- Support logistics tracking and operational workflows
- Work closely with internal teams to maintain service quality standards
- Drives the end-to-end execution of the PP/Project workflow from kickoff through closeout.
- Maintains status control and keeps documentation accurate and up to date throughout the project.
- Serves as the primary point of contact for client communication.
- Ensures data readiness ahead of each project milestone.
- Owns scheduling progression and delivers a clean, complete closeout.
- Minimum 1 year of experience in operations, planning, scheduling, logistics support, or similar roles
- Experience handling client escalations
- Strong customer management skills
- Excellent written and verbal communication skills (B2+ English required)
- Proficiency in Microsoft Word and Excel
- Salesforce and/or NetSuite experience is a plus
- Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts.
- Annual merit increase based on performance.
- Paid Training whether onsite or in work at home.
- Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
- Excellent training and supervisory support - to help you feel comfortable servicing our customers.
- Competitive Salary with attractive and attainable PBI structure.
- Paid vacation and sick leave annually.
- Exceptional Health and Life Insurance Plan
- Paid referral program
- Career development & growth opportunities for advancement.
- Excellent Reward and recognition programs.
Skills Required
- At least 1 year of experience in operations, planning, scheduling, logistics support, or a similar role
- Experience handling client escalations
- Strong customer management skills
- Excellent written and verbal communication skills
- B2+ English proficiency
- Proficiency in Microsoft Word and Excel
- Salesforce and/or NetSuite experience
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
