Implementation Project Manager II

Responsibilities:

• Lead assigned implementation projects through delivery, using established methodologies, quality bars, and implementation SOPs.
• Own scope, timeline, milestones, and RAID (risks, actions, issues, dependencies) for assigned work; keep Hive (or successor system) accurate and current.
• Report status, risks, and decisions clearly to clients and leaders; escalate early when commitments are at risk.
• Run routine forecasting and ACV hygiene tasks assigned to the role (scheduled vs. unscheduled work, DOMO/Slack updates, reconciliation support, implemented ACV timing) per PM Performance Expectations and leadership guidance.
• Improve templates and playbooks with practical feedback from the field.
• Give informal coaching to less experienced PMs or coordinators.

Essential Functions:

• End-to-end delivery for assigned projects — Plan, coordinate, and drive implementation work to meet milestones, quality standards, and contractual outcomes.
• Forecast and revenue-timing ownership (project scope) — Keep project-level dates and ACV movement accurate; follow weekly/monthly department cadences (including DOMO and Slack updates where required), unscheduled ACV hygiene, and month-end implemented ACV rules per PM Performance Expectations.
• Project system of record — Maintain tasks, owners, due dates, and comments in the approved project management system so leaders and partners can trust the plan.
• Cross-functional leadership (project level) — Align consulting, migration, training, billing, utilities, and other specialists per SOP; resolve or escalate cross-team conflicts that block progress.
• Client and stakeholder communication — Lead recurring project communications; meet response-time and professionalism standards in PM Performance Expectations; document decisions.
• Process compliance — Follow Professional Services policies, security and data rules, and SOPs; use the defined NITI, escalation, and handoff paths.
• Self-development — Complete quarterly self-review / call quality activities when assigned, using the department rubric.
• Travel and pace — Domestic travel as needed; prioritize and perform in a fast-paced, deadline-driven environment.
• Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
• Maintain professional interaction with internal and external stakeholders
• Ability to work in a fast-paced and high-stress environment

Minimum Qualifications:

• Strong organization; manages multiple active projects or large workstreams.
• Works independently within established policy; sound judgment on when to escalate.
• Strong written and verbal communication; comfortable leading client calls.
• Working knowledge of project delivery methods and reporting.
• Comfortable with internal tools with training.

Education and Experience Requirements:

• Bachelor’s degree in Business Management, Project Management, or a related field, or equivalent practical experience.
• Minimum of two years of relevant experience in project management, client onboarding, or professional services delivery.
• Equivalent experience may be considered in place of formal education requirements.
• Willingness to travel to client sites as needed

AI & Operational Fluency:

• AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.
• Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
• Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
• Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.