Implementation Project Coordinator

EquipmentShare is Hiring an Implementation Project Coordinator

EquipmentShare is searching for an Implementation Project Coordinator. Office location is in the Kansas City, MO or Columbia, MO area. Remote work is an option.

Salary range: $20-$23/hr. Factors including past experience and location may affect final compensation rate. About EquipmentShare

At EquipmentShare, we do things differently. We are more than a construction company and you are more than an employee. EquipmentShare, a nationwide construction technology and equipment solutions provider, is looking for skilled, curious hard-working problem solvers to add to our growing team. Despite our growing footprint, we run our company like a small business and put people first —which is why we offer a workplace like no other where team members collaborate, innovate and make meaningful contributions while accessing some incredible perks. EquipmentShare is the fastest-growing, independently owned construction equipment rental company in the country. We serve dozens of markets across the U.S. and are on track to create a national footprint in every major market in the country in the next couple of years. Our expansion and customer retention is a validation of strong contractor demand for the smart jobsite technology we’ve built into our rental fleet. And it’s just the beginning of our journey to establishing a global presence.

Your Opportunity to Grow with Us

The EquipmentShare team is a close-knit group of professionals who all share an interest in providing a service and product that improves our customer’s experience. Above all, we care about building something people want, and the only way to do that is by assembling a skilled, passionate and talented team. Our mission is to improve productivity and efficiency throughout the entire construction industry, and our people are how we make achieving that goal possible.

We’re seeking an Implementation Project Coordinator who loves a challenge and wants the opportunity to lead and grow with a fast-paced company. Industry competitors often have layers of tenured management that create barriers to career advancement. The opportunity for career growth is unparalleled at EquipmentShare, where you’ll find no shortage of challenging yet fulfilling work, chances to build new skills and supportive teammates who will push you to achieve your best.

You will thrive in this role if you are skilled in customer service, problem solving and have experience with project management. You can manage multiple projects simultaneously. You are self motivated, needing little daily oversight. You have excellent verbal and written communication skills and thrive in a fast paced environment.

Primary Responsibilities

• Owning and planning implementations for customers with large fleets to small ones; coordinating people, materials and assets simultaneously
• Assisting in installation/implementation planning with internal T3 teams and T3 customers
• Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of the T3 solution
• Establish productive, professional relationships with key personnel in assigned customer accounts
• You will be an integral part of our Implementation team, responsible for connecting our internal teams with T3 clients as we deploy T3
• Support Implementation Project Managers (IPMs) in coordinating large scale implementations
• Communication with Sales and Operations leadership teams to ensure proper SLAs are being communicated to all teams and customers
• Work with customers, Telematics Installers and other stakeholders to manage installation, service and/or repair of our telematics solutions
• Communicate proactively with internal and external stakeholders regarding implementation/ installation
• Be well organized and document the implementation efforts well
• Be available to support installers by phone when they are onsite outside of standard working hours (evenings and weekends as scheduled)
• Assist in verifying and troubleshooting telematics hardware functionality during the implementations
• Occasional travel for team meeting
• Plan out implementations to a high degree of detail to ensure a successful implementation
• Manage multiple projects simultaneously
• Identify and manage project risks and issues
• Ensure project deliverables are completed on time and within budget
• Occasionally lead client implementation calls or meetings
• Serve as an advocate and representative of the overall EquipmentShare brand, culture and mission

About You

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change.

Skills & Qualifications

• 1 year Project Management experience preferred
• Must have very strong written and verbal communication skills
• Self-motivated - doesn’t need daily management
• Experience serving a large and complex customer base
• Time management and organization, advanced communication and presentation
• You learn and alter behaviors due to mistakes and feedback
• You are a people person, a strong communicator, collaborator and an excellent listener
• Preferred qualifications
• Technology understanding of IoT
• Experience with Hubspot and G-suite
• Construction / Equipment experience
• SaaS / Telematics / IoT Hardware experience
• Strong problem solving and analytical skills
• You have excellent customer service skills with a customer centric mindset

Why We’re a Better Place to Work

• Competitive salary
• Health insurance and medical coverage benefits
• 401(k) and company match
• Generous paid time off
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home through EquipmentCare
• Opportunities for career and professional development with conferences, events, seminars, continued education. 

Since our founding in 2015, we’ve had explosive growth—and we’re not stopping anytime soon. Ready to invest in our mission, invest in yourself and discover a better place to work? Then we’d love to meet you. Apply today.

EquipmentShare is an EOE M/F/D/V