The Company:
Lightyear is using the power of automation to help enterprise IT teams operate more efficiently. Lightyear’s software helps IT teams automate telecom procurement, network maintenance, contract management, and more in a SaaS product that has caught the attention of top venture investors and enterprises in a short period of time. We've raised >$22M from investors that were first in Robinhood, Discord, Plaid, and Flexport. Our team is lean and has top brand name experience (Google, Goldman Sachs).
The Position:
As a Lightyear Implementation Operations Specialist, you will work under our Head of Operations and partner with Product and Sales leaders to enable best-in-class experiences for both our customers and internal employees. You'll do this in the following ways: Manage customer and supplier interactions throughout a customer's journey procuring telecom services. Work with customers and Lightyear employees to define, standardize, and improve our key workflows and internal processes (across procurement and network operations). Leverage user feedback and data analytics to identify product and process improvements as we scale and prioritize investments.
Your work will directly impact the experience of users of the Lightyear software platform, both external and internal.
The expected salary range for this position will be dependent on experience with a range from ~ $90,000 - $95,000.
Responsibilities
- Manage the customer journey for delivering telecom services that are purchased via the Lightyear platform to ensure they are delighted every step of the way
- Define and improve our core operational processes around customer, supplier, and operations engagement across Lightyear’s software platform
- Partner with Product and Engineering to document processes around new features, provide insights on feature utilization, and automate core workflows
- Partner with Sales and Marketing to define standards for performance and deliver an exceptional customer experience from beginning to end
- Manage our telecom supplier relationships to optimize processes around information retrieval, invoicing, installation, and issue resolution
Qualifications
- Comfortable working closely & leading engagements with customers, particularly IT professionals & engineers, to ensure they are happy throughout the process
- Fast-learner with the capacity to develop expert knowledge of how our product works
- Strong program/project management & execution skills with the ability to drive action and accountability
- Strong analytical and problem-solving skills with an orientation toward optimization
- Highly collaborative, pragmatic approach to resolving issues and coming up with solutions
- Desire to identify and implement process and product improvements
- Highly organized and able to prioritize work effectively
- Strong attention to detail
- Eagerness to work in early startup environments!
- Bonus: Experience in B2B wireline telecommunications, particularly as a network engineer
** This role is remote
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What We Do
Lightyear (https://lightyear.ai) is the only digital workflow and system of record platform that unlocks efficiency across the full lifecycle for enterprise telecom services, revolutionizing the telecom experience to drive material time and cost savings. Lightyear's Procurement platform automates RFP creation, quoting, install management, and more for internet, WAN, voice, and colocation services, reducing time spent on procurement materially while network intelligence and pricing data ensures enterprises select the optimal solution at the lowest cost. Lightyear's Network Inventory Manager creates a digital system of record for enterprise networks, tracking 30+ data points per service (static IPs, contract details, account IDs) and automating lifecycle management workflows such as MACD ticketing and renewal re-shopping. Lightyear's Bill Consolidation software offers enterprises one consolidated bill for all telecom services, eliminating the headache of tracking invoices and handling audits while avoiding service disruptions.
Why Work With Us
We’ve cultivated a high-trust, autonomous work environment that empowers team members to drive their work forward as they see fit. We value team bonding and connections, and prioritize company time to connect both virtually and in-person events in a fully remote environment. Most importantly, we’re guided and grounded as a team by our core values.
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