The Role
Lead end-to-end software implementations for legal tech clients, managing timelines, resources, and risks. Serve as primary client contact for onboarding, configuration, data migration, training, and post-go-live support. Coordinate cross-functional teams, maintain project plans and status reports, and ensure smooth handoff to customer success.
Summary Generated by Built In
About Onit
We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.
Position Summary
We are seeking a dedicated and motivated individual for the role of Implementation Manager. The ideal candidate will contribute to our team's success by applying their skills, knowledge, and enthusiasm in a collaborative environment.
We are seeking a dedicated and motivated individual for the role of Implementation Manager. The ideal candidate will contribute to our team's success by applying their skills, knowledge, and enthusiasm in a collaborative environment.
Key Responsibilities
- Perform end-to-end software implementation projects from initial discovery to
post-go-live support. - Manage project timelines, deliverables, and resources to ensure successful delivery.
- Act as the point of contact for clients during the implementation process.
- Support and collaborate with cross-functional teams including Sales, Product, Engineering, and Support to align on project goals and requirements.
- Maintain detailed project plans, status reports, and risk assessments.
- Facilitate client onboarding, including system configuration, data migration, and
training. - Proactively identify and resolve project risks and issues.
- Ensure alignment between client expectations and deliverables.
- Support the transition from implementation to customer success/account management teams.
- Understand client needs and configure settings of our solutions that will materially benefit the client’s legal operations.
- Communicate effectively with other teams.
- Collaborate with team members to achieve department and company goals.
- Maintain high standards of professionalism and quality.
- Support cross-functional initiatives as required.
Qualifications and Skills
- Relevant education and minimum 3 years of work experience in a related field
- Familiarity with CLM (Contract Lifecycle Management) systems or similar (legal) tech platforms
- Strong communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences
- Ability to work independently and in a team environment
- Fluency in English with excellent oral and written communication skills (C1-2)
- Excellent analytical skills and logical thinking, with attention to detail
- Ability to manage multiple tasks, coordinate with international clients, and adapt to evolving client requirements
- Analytical mindset and problem-solving abilities
- The ability to troubleshoot technical or process issues as they arise
- Experience working with automated workflow and process mapping tools
- Comfortable with Excel, Jira, Confluence, AI and Project Management tools
- Advanced proficiency in MS Word with a strong grasp of document formatting techniques
Benefits & Perks That Support You:
Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
Health Coverage: Employee and immediate family members.
Time Away: Flexible paid time off and 10 company paid holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident.
Tax-Advantaged Accounts: Flexi, NPS.
Community Engagement: One paid volunteer day each year to give back to the community.
Our Commitment to Applicants
We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be exactly who we’re looking for.
Onit Values
Customer First - Customer success is our success. We deliver value, listen, and act on customer needs.
Purposeful Innovation - Innovation fuels our growth. We harness creativity to solve problems and lead with the intentions and expertise.
Win as One - Teamwork is how we win. We are accountable, act with integrity, and communicate openly.
Intentional Growth - Our people are the difference. We create an environment with compelling work, impactful contributions, and career growth.
Skills Required
- Relevant education and minimum 3 years of work experience in a related field
- Familiarity with CLM (Contract Lifecycle Management) systems or similar legal tech platforms
- Strong communication and stakeholder management skills, ability to explain technical concepts to non-technical audiences
- Ability to work independently and in a team environment
- Fluency in English with excellent oral and written communication skills (C1-2)
- Excellent analytical skills, logical thinking, and attention to detail
- Ability to manage multiple tasks, coordinate with international clients, and adapt to evolving client requirements
- Ability to troubleshoot technical or process issues as they arise
- Experience working with automated workflow and process mapping tools
- Comfortable with Excel, Jira, Confluence, AI and Project Management tools
- Advanced proficiency in MS Word with strong document formatting skills
Am I A Good Fit?
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The Company
What We Do
Onit is a global leader of enterprise software and artificial intelligence platforms and products for legal, compliance, sales, IT, HR and finance departments. Our software transforms best practices into smarter workflows, better processes and operational efficiencies. With a focus on enterprise legal management, matter management, legal spend management, contract lifecycle management and legal holds, we operate worldwide and help global companies and billion-dollar legal departments bridge the gap between systems of record and systems of engagement. Onit is the only company in our space with two platforms: Our leading no-code business process automation platform, Apptitude, and our business intelligence platform, Precedent. Apptitude allows customers to create, modify and deploy new software products and custom workflows. Onit’s legal AI platform, Precedent, enables our software products to read, write, and reason like a lawyer. Combined, the two platforms enable customers to digitally transform legal operations by automating processes, reducing costs and maximizing productivity with industry-leading cloud-based software.
