Key Responsibilities:
- Lead end-to-end software implementation projects, from requirements gathering through go-live.
- Configure system workflows, reporting, and integrations (APIs, flat-file data imports, data migrations).
- Manage project plans, timelines, and deliverables, keeping stakeholders informed and aligned.
- Support client testing activities and ensure system readiness for launch.
- Provide regular status updates, documentation, and risk assessments.
- Collaborate with cross-functional teams (Sales, Product, Engineering, Support) to resolve issues and align on deliverables.
- Accurately track project time and activities to support utilization goals and reporting.
- Support change management activities by helping clients prepare their teams for new workflows and technology.
- Monitor utilization and budget adherence across assigned projects.
- Contribute to continuous improvement of implementation processes, tools, and templates.
Required Skills & Experience:
- Bachelor’s degree or equivalent experience.
- 3+ years in software implementation, consulting, or legal operations.
- Strong client communication and stakeholder management skills.
- Ability to manage multiple projects with competing priorities.
- Problem-solving mindset with strong attention to detail.
- Comfortable working across time zones and with global clients.
- Experience configuring APIs and other integrations a plus.
- Data migration experience, including transformation, validation, and reconciliation.
- Ability to troubleshoot integration and workflow issues.
- Familiarity with Salesforce, Jira, Confluence, Excel, and project management tools.
- Familiarity with enterprise legal management (ELM), spend management, or CLM systems.
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What We Do
Onit is a global leader of enterprise software and artificial intelligence platforms and products for legal, compliance, sales, IT, HR and finance departments. Our software transforms best practices into smarter workflows, better processes and operational efficiencies. With a focus on enterprise legal management, matter management, legal spend management, contract lifecycle management and legal holds, we operate worldwide and help global companies and billion-dollar legal departments bridge the gap between systems of record and systems of engagement. Onit is the only company in our space with two platforms: Our leading no-code business process automation platform, Apptitude, and our business intelligence platform, Precedent. Apptitude allows customers to create, modify and deploy new software products and custom workflows. Onit’s legal AI platform, Precedent, enables our software products to read, write, and reason like a lawyer. Combined, the two platforms enable customers to digitally transform legal operations by automating processes, reducing costs and maximizing productivity with industry-leading cloud-based software.
