We’re SweedPos — a product-driven tech company building an all-in-one cannabis retail platform. We’re looking for an experienced Implementation Manager to join our team and own end-to-end customer implementations in a complex, regulated environment.
About UsAt Sweed, we’re reimagining how cannabis retailers operate. Our enterprise-grade platform combines POS, eCommerce, Marketing, Analytics, and Inventory Management into a single seamless solution — eliminating the need for multiple third-party tools.
We build for simplicity, efficiency, and scalability — making life easier for cannabis retailers while driving real business growth.
Why We’re Doing ThisWe believe in the medicinal potential of cannabis. It has been shown to help with chronic pain, anxiety, depression, and many other conditions. Despite lingering stigma, we see cannabis as a powerful tool for improving lives.
The industry is evolving fast, and we’re here to drive that transformation — making cannabis retail more efficient, accessible, and customer-friendly.
Where We Are NowWe’ve been on the market for 7+ years, continuously growing and refining our product.
Our focus is earning customer trust — which means shipping improvements, strengthening delivery processes, and navigating a complex legal landscape to keep our platform compliant and future-proof.
Team StructureSweed is a 200+ person company.
Our development organization is globally distributed and organized into cross-functional product teams.
Our Customer Success org and client-facing functions are largely US-based, working closely with Product and Engineering to ensure successful rollouts and long-term customer outcomes.
As an Implementation Manager, you’ll own multiple implementations end-to-end — from kickoff through go-live — ensuring customers are fully prepared for launch. You’ll operate in a high-complexity environment that includes state-specific compliance requirements, tax configurations, POS workflows, integrations, and data migration.
Today, implementations include a significant amount of onsite work. Long-term, our mission is to scale implementation in a way that enables more remote delivery — and we’re excited to hire people who can help build that future.
Success in this role means:
On-time go-lives
Accurate, complete configurations
Minimal post-launch defects
High customer confidence
No dropped details
Own implementations end-to-end: kickoff → configuration → data migration → training → launch readiness → go-live
Manage 5–10 concurrent implementations with strong prioritization and clean project tracking
Lead structured customer calls: drive timelines, set expectations, prevent scope creep, and keep stakeholders aligned
Build and execute implementation plans, checklists, and milestones — while proactively improving them over time
Anticipate risks early, escalate with context, and create mitigation plans before issues impact go-live
Partner cross-functionally with Support, Product, Engineering, Sales, and Account Management for smooth handoffs and issue resolution
Become increasingly comfortable with datasets and migrations (imports/exports, validation, accuracy checks)
Travel to customer locations as needed (often 3–4 trips/month currently) for onsite training, go-lives, and high-touch implementations
Own high-impact implementations. Your work directly affects store launches, operations, and customer success.
Tackle real complexity. State-specific compliance, tax configurations, POS workflows, integrations, and data migrations.
Build scalable systems. Help refine implementation playbooks, processes, and quality standards as we evolve the function.
Strengthen valuable hard skills. Deep exposure to datasets, migrations, and technical problem-solving.
Clear merit-based growth path. Expand into senior scope, mentoring, and future leadership opportunities.
3–7+ years in SaaS implementation / onboarding / professional services
Direct ownership of end-to-end implementations
Strong project management experience in complex, multi-stakeholder environments
Proven record of delivering implementations on time
Strong project/time management and customer-facing communication
Experience managing multiple concurrent projects in a fast-paced setting
Formal project management training or certification (PMP or similar is a plus)
Experience in regulated or high-complexity environments, such as:
Cannabis tech implementations (bonus, not required)
Fintech / payments onboarding
Healthcare / EMR implementations
ERP implementations
Compliance, tax, or audit software
Retail POS systems
Multi-location / multi-state SaaS environments
Within 90 days, you should be able to:
Independently run multiple implementations
Lead structured, confident customer calls
Maintain clean, organized project tracking
Proactively identify risks and drive mitigations
Deliver go-lives without preventable dropped details
Medical, dental, vision, and other health insurance options
Paid parental leave
Paid company observed holidays
Generous paid time off
Sweed is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.
Top Skills
What We Do
Sweed is more than just your average point-of-sale system. We are a comprehensive retail cannabis solution delivering powerful point-of-sale functionality and features like e-commerce, delivery, analytics, marketing and loyalty, inventory management, and so much more. Our all-in-one model eliminates the extra workload of managing multiple retail programs daily allowing retailers to get back to what matters most
