We are seeking a proactive and detail-oriented Implementation Manager to oversee a diverse team of coordinators to successfully deploy our products and services. The Implementation Manager is responsible for overseeing the successful rollout of new systems and processes that align with business objectives, working with cross-functional teams to develop implementation strategies, and direct people management and training while ensuring goals are met on time and within the budget.
Key Responsibilities:
- Lead team of 8+ employees
- Develop project plans and scope statements to ensure clear implementation of roadmaps
- Develop and monitor reporting to ensure overall health of projects, identifying risks to regularly and accurately communicate to both internal and external stakeholders
- Monitor team performance to ensure deliverables are being met on time and within project scope and budget
- Set annual performance goals with direct reports to cultivate their knowledge base and skill sets
- Lead strategy discussions with cross-functional collaborators to solve data or process gaps
- Perform data audits to verify accuracy and integrity
- Review client survey data, organize feedback, and distribute actionable insights to relevant teams.
- Act as a Subject Matter Expert (SME) to support both internal and external stakeholders
- Manage large scale management company software conversions, ensuring tailored execution
- Conduct thorough testing to ensure accurate product setup before deployment
- Provide customer support by answering product functionality and usage questions, including on-site client assistance as needed
Education
- Bachelor’s degree in business administration, operations management, or related field is preferred but not required
- PMP or Scrum certification a plus but not required
Experience
- Minimum 3-5 years in project management, and/or software implementations is required
- At least 3 years’ experience managing 8+ employees is required
- HOA industry background preferred but not required
Skills
- Strong analytical skills with experience in data auditing and quality assurance
- Excellent communication skills to liaise with clients and internal teams
- Ability to demonstrate success in managing multiple projects simultaneously and adapt to shifting priorities
- Experience with training, delivery and client support is a plus
- Familiarity with product testing and user enablement best practices
- Strong experience in data transformation capabilities in Excel
- MS office skills required
- Experience using project management software required (Smartsheet, Jira, etc. is a plus)
- Excellent time management skills
- Ability to work efficiently both independently and in group environments
Other Requirements
- Some travel required; must have ability to travel outside of the U.S. with a valid passport
Top Skills
What We Do
TownSq is a modern API platform that leverages unified tools and processes to enhance HOA management. Our robust portfolio of digital solutions streamlines association operations through intuitive web and mobile applications, as well as premium professional services. With integrated communication, workflow automation, portfolio oversight, and in-depth reporting, TownSq reduces manual work, minimizes noise, and provides teams with the visibility needed to perform at their best. Scale faster, strengthen performance, and drive revenue with true operational clarity, control, and convenience across every community you serve. townsq.io
