The Role
The Implementation Manager oversees the execution of client implementations for a ticketing and e-commerce platform, ensuring successful delivery by managing timelines, client training, and cross-functional collaboration.
Summary Generated by Built In
About TodayTix Group:
TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema––connects millions of customers with the best in live entertainment.
Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world.
In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement.
Life at TodayTix Group
We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.
New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.
Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work.
We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.
About the Role:
Powered by TodayTix (PxT) is a division of TodayTix Group, providing enterprise-level ticketing and e-commerce solutions to the world's leading cultural organizations, attractions, and live events. We empower our partners to drive yield, enhance customer experiences, and utilize industry-leading technology to manage their box office operations and online sales.
We’re looking for a proactive, technically adept Implementation Manager to join the PxT Operations & Implementation team and play a critical role in bringing our ticketing and e-commerce platform to life for our partners. This role exists to ensure complex client implementations move from signed contract to successful go-live with precision, confidence, and care.
As a hands-on leader reporting to the Director of Implementation, you’ll own the execution of PxT implementations—translating strategic plans into operational reality. Your work will directly impact partner satisfaction, platform adoption, and long-term client success, ensuring our partners can fully leverage PxT to drive yield, deliver exceptional customer experiences, and run best-in-class box office operations.
If you thrive in a fast-paced, highly collaborative environment and enjoy combining technical problem-solving with client-facing leadership, we’d love to hear from you.
Please note: This is a full-time role and qualified candidates must be based in the greater New York area. We encourage collaboration by working a minimum of 2 days per week in the office, with flexibility for the remainder of the week.
What Success Looks Like:
- On-Time, High-Quality Implementations → Client implementations are delivered on schedule, meet technical and business requirements, and launch with minimal post-go-live issues.
- Client Confidence & Adoption → Clients are fully trained, confident using the PxT platform, and able to independently manage ticketing, reporting, and day-to-day operations at launch.
- Risk & Issue Management → Implementation risks are identified early, clearly communicated, and effectively mitigated before they impact delivery timelines or client trust.
- Cross-Functional Execution → Strong partnerships with Product, Engineering, Sales, and Support result in smooth implementations and seamless handoffs post-launch.
- Team Leadership & Consistency → Direct report is delivering consistent, high-quality execution across all projects.
What You’ll Do:
- Own end-to-end implementation delivery – Drive the day-to-day execution of PxT client implementations from kickoff through go-live, ensuring timelines, scope, and quality standards are met.
- Lead hands-on technical configuration – Build and configure client websites and microsites using proprietary tools, implement client-specific features, manage data migrations, and support system integrations.
- Deliver client training and enablement – Develop and lead training sessions for operators and end-users, ensuring clients are confident using PxT’s ticketing and reporting tools.
- Manage testing and quality assurance – Oversee QA and UAT processes to ensure all solutions meet PxT and client standards prior to launch.
- Scope and control complex projects – Partner with the Director of Operations to break down large initiatives into clear tasks, milestones, and resourcing plans.
- Identify and mitigate risk – Proactively surface technical and operational risks, track issues, and implement mitigation strategies to keep projects on track.
- Act as a client-facing leader – Serve as a primary point of contact during implementation, translating client needs into clear technical requirements for internal teams.
- Collaborate cross-functionally – Work closely with Product, Engineering, Sales, and Support to resolve blockers, clarify requirements, and ensure smooth post-launch transitions.
- Support ongoing client success – Provide account support post-launch, monitoring performance, identifying optimization opportunities, and helping clients maximize platform value throughout their event cycles.
- Support team development – Manage and mentor direct report through clear prioritization, regular feedback, and support for professional growth.
We're Looking for Someone With:
- 5+ years of experience in technical implementation, professional services, or solutions consulting within a SaaS or B2B technology environment.
- Proven experience managing the full lifecycle of complex software implementations, from contract signing through go-live.
- Strong technical aptitude with hands-on experience configuring complex platforms; experience with ticketing, CRM, or e-commerce systems is a plus.
- Demonstrated project management expertise, including task definition, timeline ownership, and resource coordination.
- Excellent client communication and training skills, with the ability to manage expectations and build trust.
- A detail-oriented, proactive problem-solver with a strong track record of identifying and mitigating risk.
- Experience in the arts, live events, or attractions industries is a bonus.
Good to Know:
TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are some of our favorites:
-Hybrid work environment (blend of in-office and at-home days)
-Up to 4 weeks per year of flexible 'work from anywhere'
-Healthcare, vision, and dental plans, with generous contributions from the company
-Life and disability insurance
-Paid Parental Leave
-Generous 401(k) Matching
-Flexible Paid Time Off
-Free membership to One Medical Group & Employee Assistance Program
-Annual Professional Growth Budget
-Employee donation matching
-Employee Referral Program
-Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits
TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.
For information on our US employee and applicant privacy policy, click here. For more information about the data we collect and retention periods, please see our Data Collection Notice here.
Top Skills
CRM
Data Migration
E-Commerce
SaaS
System Integrations
Ticketing Systems
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The Company
What We Do
Founded in 2013 by Broadway veterans Brian Fenty and Merritt Baer, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology. Through our powerful consumer matchmaking technology and expansive portfolio of brands, including TodayTix, Goldstar, Secret Cinema, and Show-Score, TTG has an intimate understanding of millions of customers. This allows TTG to optimize partner relationships by providing unparalleled access to engaged audiences, generate meaningful revenue, and transform the way tickets are sold.
As leaders in the digital transformation of culture, TodayTix Group offers something for everyone — from theatre professionals to tech experts and creative visionaries. Our community stretches far and wide, with over 350 teammates working on multiple brands across the globe, and two dedicated offices in New York and London. We may not all be in the same time zone, but we move as one team propelled by one mission: to find a seat for everyone.
We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table.
Why Work With Us
We are global pioneers in cultural e-commerce and technology who are in constant pursuit of the best experiences for every audience. We advocate for change and innovation in our industry, with our tech, and for our partners. We make a point to work with people who genuinely share our vision to make theatre and culture easier to access.
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