Implementation Manager

Job Description
Join J.P. Morgan Global Banking as a Client Onboarding Manager and lead clients in seamlessly adopting JPMorgan Payments solutions, driving their eCommerce and treasury success through expert project governance, strategic consultation, and exceptional onboarding experiences.
As a Client Onboarding Manager, you will collaborate with our clients to implement JPMorgan Payments products, enhancing their eCommerce business capabilities and treasury operations. You will play a pivotal role in driving and coordinating all aspects of a positive client onboarding experience.
This team requires a strong project governance discipline to execute proven client and product onboarding methodologies. You will need to possess rich expertise to consult and lead clients in adopting JPMorgan Payments technology and products across Treasury, Cash Management, Trade, and Merchant Acquiring businesses.
The Client Onboarding Manager takes ownership of the post-mandate client experience, starting from solution finalization through onboarding, testing, and live production operation. As a Client Onboarding Specialist within the team, you are expected to balance multiple concurrent client implementations, prioritize tight deadlines, and lead communications with senior stakeholders while adhering to applicable legal, risk, compliance, and control frameworks.
Job Responsibilities:
• Serve as the single point of contact, providing overall ownership of the client experience and satisfaction during the onboarding process.• Manage multi-entity/jurisdiction product implementation and account opening requests, including cross-region implementation deals.• Collaborate with clients and coverage teams to develop and execute implementation plans, establishing clear expectations and transparency of timelines using project management principles.• Lead client-facing activities such as workshops to refine solutions, establish project plans, conduct product testing, and manage legal documentation.• Ensure compliance with audit and controls policies and procedures, with a focus on risk management.• Drive improvements to the global operating model with internal partners in Sales, Product, Legal, Compliance, Operations, Technology and Client Service to deliver high client satisfaction and internal efficiencies.• Provide subject matter expertise for international regulatory requirements, products, documentation, and services.• Support global and regional onboarding initiatives to enhance client experience and meet operational and local regulatory requirements.• Monitor the progress of implementation requests and escalate issues as needed to ensure timely execution.
Required qualifications, capabilities, and skills:
• Bachelor's degree with at least 5 years of relevant industry experience in Cash Management, Transaction Banking, Corporate Finance or Non-bank Payment service providers• Superior leadership and teamwork skills, demonstrating the ability to work independently within a matrix, cross-functional, global organization, are essential.• Accomplished project manager operating in a client facing environment such as Consulting or Business transformation • Strong organizational skills and attention to detail, with the ability to meet deadlines in a fast-paced environment.• Strong and effective verbal, written, and interpersonal communication and presentation skills in English.• Demonstrable self-motivation, initiative, and strong client focus.• Detail oriented and methodical required for strong project management discipline
Preferred qualifications, capabilities, and/or skills:
• Having knowledge or hands-on experience with enterprise applications such as SAP, Oracle, etc., particularly in the finance/treasury domain.• Familiarity with Payment file/data transfer technologies such as ISO format, enterprise connectivity like SFTP, API, SWIFT.• Positions held in client-facing roles and proven project management skills.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.