Implementation Manager

Job Description
Join us in revolutionizing the world of commercial payments! As an Implementation Manager, you will play a pivotal role in shaping the future of client experiences across the globe. This is your opportunity to be a part of a dynamic team, drive innovation, and make a lasting impact in the payments industry. We are committed to exceeding client expectations and supporting emerging products and technologies. Be part of a team that values inclusion, engagement, and innovation.
As an Implementation Manager within the Commercial Card Team, you will be dedicated to onboarding Commercial Card payments solutions to a diverse set of clients around the globe, where you will be focused on exceeding client expectations while helping support new emerging products and technology. You will be responsible for managing large projects for high revenue /complex clients while aligning results and resources to support the overall goals and objectives of the organization. You will manage projects, applying proven onboarding methodology to ensure a streamlined implementation of our Commercial Card Products.
Job Responsibilities

• Work directly with clients and multiple internal teams on the integration of complex solutions for new and existing clients
• Provide a deep understanding of Commercial Card products, the organization, and priorities
• Modernize the client experience by understanding client needs and applying the appropriate scalable and sustainable solutions
• Partner with Products, Servicing and Operations for an optimal onboarding experience for newly launched products
• Delivering a client-centric engagement with clients at every touch point and approach delivery with an eye towards deepening customer relationships
• Provide regular executive management updates to partners and senior management
• Foster a strong risk and controlenvironment aligned to the firm's control agenda and promoting an environment of inclusion, engagement, and innovation across the North America Implementation team
• 25% travel requirement

Required qualifications, capabilities, and skills

• Dynamic, high-energy leader passionate to navigate the organization forward
• Prior experience managing projects and programs
• Commercial Card or Transactional banking/payments knowledge
• Proven success implementing change
• Excellent interpersonal, influencing, communication and partnership skills
• Outstanding ability to convey senior leadership messages in both verbal and written form
• 25% travel

Preferred qualifications, capabilities, and skills

• Experience in process simplification and ability to identify and implement global best practices across segments and regions
• Ability to create a vision and actionable roadmap to continually enhance the client and employee experience

Final Job Grade and offer title will be determined at time of offer and may differ from this posting
Please note this role is not eligible for employer immigration sponsorship.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.