Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.
Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.
But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online.
Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.
What We Offer
- Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.
- Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
- Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
- Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.
Position Summary:
Reporting to the Manager, Implementations, we are looking for an Implementation Manager within the Customer Success department who will be responsible for onboarding and providing technical and business support to our clients and partners. We are looking for a technically sound, team-oriented, customer-savvy, and passionate individual looking to make an impact and progress their career.
This is a full-time position in our Mount Pleasant, Vancouver office, walking distance from shops, restaurants, and public transport.
Primary Duties and Responsibilities:
- Provide an exceptional customer service experience to ensure that Trulioo maintains our position as the leading trusted partner in Identity Verification
- Support complex technical implementations of Trulioo’s products and services with key global clients
- Support the management and monitoring of beta testing of new product features and enhancements
- Collect, diagnose, and summarize application issues and escalate to relevant stakeholders internally
- Configure and troubleshoot Trulioo products and services with exceptional attention to detail and adherence to our SLAs
- Collaborate with other departments, including Product, Development, DevOps, and Management, to build customer feedback loops and drive constant improvement
- Training and Education - supporting our clients in their usage of Trulioo’s suite of products
- Document customer communications and recurring technical issues to support product quality programs and product development
- Contribute to Support Knowledge Base Articles and FAQs
- Contribute to customer success initiatives when needed
Key Technical Skills:
- The ability to think critically, troubleshoot proactively, and solve complex customer problems
- Comfortable working independently and in a team environment, including supporting projects with remote employees in other offices
- Strong aptitude with and ability to learn new technologies quickly
- Understanding of relational database management systems and how they integrate with applications
- Capability to excel in a data-driven, metrics-oriented environment
- Meticulous attention to detail
- Written and verbal fluency in English, other language is an advantage
Education and Experience:
- Post-Secondary Degree or equivalent level of technical experience and skills
- In-depth knowledge of RESTful API and API integrations
- Working experience with JSON is a must. Exposure to Javascript, SQL, React.js, and Node.js is also desirable
- 3 years+ of relevant implementation consulting experience
- Experience working with Strategic and Enterprise customers
- Experience with organization and project management tools such as Jira, Confluence, GSuite, MS Project, etc. is desirable
- Ability to thrive in a fast-paced and changing environment with little or no supervision
Pay Transparency (Vancouver)
We take a market-based and data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, location, and scope.
Please view the base salary range for this role below. The range listed is our expected compensation for the role. However, the pay offered may vary depending on a variety of factors including qualifications, job-related knowledge, skills, experience, and location.
Thriving at Trulioo
At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.
We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.
If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.
Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.
Privacy NoticeAs part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.
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What We Do
Trulioo has been recognized as a “CNBC Disruptor 50 Company”, named by BC Tech Association as “Emerging Company of the Year” and “Technology Pioneer” by the World Economic Forum. Trulioo offers the most robust and comprehensive global identity verification solution in the market. Through one single portal/API, Trulioo can assist you with all your AML/KYC identity verification requirements by providing secure access to over 5 billion identities worldwide. The Trulioo mission of trust, privacy and inclusion is about recreating the trust of a village, but on a global scale. We are on a mission to make sure no one is left behind and everyone participates fully in the modern digital economy.
We are hiring! Check out our open positions here: https://www.trulioo.com/apply
Why Work With Us
As co-creators in our mission, we inherently know that we are making a difference in everything we do. Our impact ties in with our work, which makes our work not only rewarding, but necessary. Our leaders encourage a safe space to grow and develop both professionally and personally. We also celebrate and have fun as team!
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