Implementation Manager

Implementation Manager
Position Overview
Healthee is looking for an Implementation Manager to join the Client Services team. As an Implementation Manager, you will primarily be responsible for the successful onboarding of new Healthee clients and partners. Reporting directly to the VP of Client Services, you will have the opportunity to help build and refine Healthee's current implementation process.
Responsibilities

• Lead pre-sale scoping and discovery conversations, in partnership with the sales and product teams
• Lead documentation collection, system integration and configuration, and testing for assigned implementations
• Act is main point of contact for client escalations post go-live, prior to steady state status
• Become subject matter expert in integrations with HRIS platforms to identify ways to better collect and automate the required data exchange
• Act as lead project manager, responsible for all aspects of the onboarding process
• Lead reanalysis process by reconfiguring the platform with the most recent plan year documentation
• Work cross-functionally with sales, product/engineering, data, and customer success to identify and support continuous improvements to Healthee's platform and processes
• Document implementation details and best practices
• Mentor newly hired team members

Requirements

• 3 - 5 years of experience implementing SaaS solutions
• Experience supporting clients during the sales cycle
• Ability to support multiple implementations simultaneously
• Experience developing and completing test scripts to confirm configuration and data accuracy prior to go-live
• Comfortable working in a fast-paced startup environment with continuous change and process improvement
• Experience working with enterprise level customers and partnerships, frequently interacting with c-level executives
• Experience supporting basic reporting writing, sFTP, and API discussions
• Ability to travel as needed (<20%)

Preferred Qualifications

• Experience working in the healthcare and/or healthcare benefits industry
• Experience working with TPAs, PEOs/HCM, and other platforms

Benefits

• Medical, dental, vision, and life insurance
• 401(k), paid family leave, and generous time off
• Work remotely or in a hybrid setup, depending on where you're based. Our office is in NYC.
  Learning & development support
• Family Forming grants
• Wellness and Learning stipends
  An opportunity to help shape a high-growth team from the ground up and be a part of one of the fastest growing organizations in this space.

Salary:
For New York City-based hires only: Compensation Range: $120K base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes the opportunity to receive annual target bonus and equity based on the Company's plans and in accordance with the Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.
Healthee is proud to be an equal opportunity employer. We hire talented individuals regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.