Implementation Manager
Location: This position is remote.
JOB SUMMARY
The Implementation Manager is responsible for implementing designated Grace Hill products, including requirements gathering, set up, customization, and training, per the selected customer contract and implementation package. The Implementation Manager will work collaboratively with client contacts and internal teams to ensure high-quality and on-time launch execution.
Our work environment is fast-paced, dynamic, and interactive. Each team member plays a critical role in expanding the company. We are dedicated to providing a collaborative, team-first environment that fosters individual development.
RESPONSIBILITIES
- Lead end-to-end client implementation projects, serving as the primary point of contact and ensuring successful onboarding.
- Develop and manage comprehensive project plans, timelines, and resource allocation to meet client objectives and internal deadlines.
- Collaborate with cross-functional teams to ensure smooth client transitions throughout the implementation lifecycle.
- Gather and document client requirements, including functional specifications, customizations, and integrations.
- Conduct client training sessions on the software platform, focusing on best practices and user adoption.
- Manage project scope, identifying and mitigating risks.
- Work closely with clients to ensure their continued satisfaction.
- Drive continuous improvement of implementation processes and methodologies.
- Host training sessions and group webinars.
- Performs all other job-related tasks as assigned.
- Assist with future implementations of other products.
QUALIFICATIONS
- High school diploma required
- 3+ years of experience in SaaS implementation, project management, or related customer-facing roles
- Strong understanding of SaaS business models and implementation best practices.
- Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
- Proven track record of managing complex projects and meeting deadlines in a fast-paced environment
- Experience with project management methodologies and tools
- Experience in conducting software training and driving user adoption
- Ability to build and maintain strong relationships with clients and internal teams
- Problem-solving skills with a proactive approach to identifying and resolving issues
- Familiarity with API integrations and a basic understanding of technical concepts
- Comfortable with occasional travel (1-4 trips annually)
- Experience in the real estate, multifamily, or software industry is a plus
About Grace Hill
Grace Hill provides industry-leading SaaS technology solutions designed to positively impact real estate and improve the lives of people where they work and live. Harnessing years of real estate experience and the understanding that people are better together, Grace Hill helps owners and operators increase property performance, reduce operating risk, and grow top talent. More than 500,000 professionals from over 1,700 companies rely on Grace Hill’s talent performance solutions, which cover policy, training, assessment, survey, and data-driven insights. Visit us at gracehill.com or on LinkedIn.
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What We Do
Grace Hill provides industry-leading SaaS technology solutions designed to make a positive impact in real estate and improve the lives of people where they work and live. Harnessing years of real estate experience and the understanding that people are better together, Grace Hill helps owners and operators increase property performance, reduce operating risk and grow top talent. More than 500,000 professionals from over 1,700 companies rely on Grace Hill’s talent performance solutions covering policy, training, assessment, survey, and data-driven insights. Visit us at gracehill.com.
