Implementation Manager

Who We Are

Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.

We are seeking an experienced and motivated Implementation Specialist to join our team. you’ll be working directly with our biggest and most complex clients alongside a Success Manager. You will work closely with our clients to understand their needs and tailor the implementation to their specific requirements. You’ll continually refine Ontic best practices based on your internal and external experience. Ideally, you are a detail-oriented individual who enjoys solving complex problems using software.

Key Responsibilities

• Lead client onboarding and implementation processes, including conducting needs assessments, creating project plans, and ensuring successful product adoption.
• Conduct regular project status meetings with clients and internal stakeholders.
• Collaborate with cross-functional teams, including sales, development, and support, to ensure client requirements are met and expectations are exceeded
• Provide ongoing customer support and training to ensure continued product adoption and satisfaction.
• Monitor and analyze client feedback to identify trends and areas for improvement, and proactively recommend solutions to enhance the customer experience.
• Partner with Knowledge Management to develop and maintain internal and external training materials, including product guides, FAQs, and best practices.
• Ensure customer data and information is accurate, up-to-date, and secure.
• Stay current on industry trends and technology advancements, and make recommendations for improvements to enhance the client experience 

Requirements

• Bachelor's degree in a related field such as Business, Computer Science, or Communications.
• At least 5 years of experience in SaaS platform implementation, preferably in a client-facing role.
• Strong project management and communication skills.
• Excellent analytical and problem-solving skills.
• Ability to work independently and manage multiple projects simultaneously.
• Experience with software implementation methodologies and tools.
• Strong understanding of cloud-based software and infrastructure.
• Ability to quickly learn new technologies and software platforms.
• Familiarity with tools like Google Sheets, SFDC, Domo, Pendo, JIRA, Excel, Macro, V Lookups, and python or any other scripting language to transform the data.

Ontic Benefits & Perks

Competitive Salary

Medical Benefits

Internet Reimbursement

Home Office Stipend

Continued Education Stipend

Festive & Achievement Celebrations

Dynamic Office Environment

Ontic is an equal opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.