Implementation Manager

Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

We're looking for an Implementation Manager. The Implementation Manager takes lead to execute onboarding for each new employer that is assigned. The Implementation Manager will ensure the project is kept on-track and experts are brought in for consultation as needed and smooth transitions from sales to account management take place.

You will:

· Be the subject matter expert during implementation for Gravie's new employers and/or brokers during onboarding.

· Assess the needs of new Gravie employers – you will consult with the Gravie Sales Representative along with the employer and/or broker to gather details of new groups’ needs, wants, desires to achieve a successful onboarding and open enrollment experience.

· Customize a project plan tailored to the tasks necessary for each new employer.

· Gather and coordinate within Gravie internal teams to ensure they are prepared for our new employer and their members.

· Provide education to the employer and/or broker on Gravie's processes and procedures tied to the product they purchased.

· Work closely as needed with the Health Plan Operations, Product, Gravie Care, Marketing, Finance, Compliance, Sales, and Account Management teams to deliver strong support to our employers. 

· Serve as a project manager for identified projects, ensuring clear communication and collaboration with the team.

· Demonstrate commitment to our core competencies of being authentic, empathetic, curious, creative and outcome oriented.

You bring:

· Bachelor's degree in business or a related field or at least 1-year previous experience in project management

· Detail-oriented, results-driven who will do what it takes to meet an employer's needs.

· Just as adept at problem solving as you are engaging with employers.

· Ability to multitask numerous different projects simultaneously.

· Strong written and verbal communication skills.

· Demonstrated success in multi-departmental problem solving.

Extra credit: 

· Previous experience with a start-up or high growth organization.

Competitive pay is standard. Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up 16 weeks paid parental leave, paid holidays, cell phone reimbursement, education reimbursement, and 1 week of paid paw-ternity leave just to name a few.