Chimes | Implementation Manager | Remote Position
We're looking for an Implementation Manager to lead enterprise implementations from contract initiation through planning, intergration, production cutover, stabilization, and transition, supporting Chimes.
Location: This role is remote within the USA. You must be legally authorized to work in the US. Chimes does not provide visa sponsorship.
Individuals participating in the AbilityOne Program are encouraged to apply. AbilityOne participation is not required.
Chimes will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
What you'll do
- Oversee end-to-end delivery of enterprise implementations from contract initiation through go-live, stabilization, and transition, maintaining program plans, schedules, risk registers, and milestone tracking.
- Manage budgets, burn rates, and resource plans; forecast resource needs three to six months ahead, and manage scope through formal change-control, including impact analysis, stakeholder approval, and contract-amendment coordination.
- Coordinate cross-functional delivery teams, vendors, and third-party integration partners, and ensure smooth handoffs among sales, contracting, implementation, operations, support, and customer teams.
- Serve as the primary implementation point of contact for customers and internal stakeholders; manage escalations and conflict resolution, and maintain alignment on objectives, timelines, and success criteria.
- Identify, assess, and mitigate risks; track performance indicators such as schedule adherence, budget variance, and customer satisfaction; and deliver executive-level status reports, dashboards, and risk summaries.
- Coordinate integration testing, technical design reviews, and production-cutover planning; lead go-live readiness assessments; and maintain complete project decisions, approvals, and closeout documentation.
What you bring
- Bachelor’s degree in Business Administration, Information Technology, Project Management, Engineering, or a related field preferred.
- A recognized project, program, agile, or service-management certification preferred.
- Equivalent combinations of related education, training, and experience may be considered.
Degrees and certifications in computer science, data science, or related fields are preferred, but equivalent education and experience are welcome.
Compensation:
This is a remote position open to candidates in the United States. Base salary is determined by the candidate’s work location, along with skills, experience, and internal equity. The ranges below reflect the minimum and maximum base pay for each geographic tier:
- Tier 1 (Los Angeles, CA): $88.43 - $108.09 per hour
- Tier 2 (Washington, DC and Northern Virginia): $84.46 - 103.22 per hour
- Tier 3 (New Castle, DE and Dallas, TX): $75.06 - $91.92 per hour
- Tier 4 (Orlando, FL): $74.08 - $90.54 per hour
- Tier 5 (Baltimore, MD): $72.92 - $89.12 per hour
If you’re unsure which tier applies to your location, your recruiter can confirm during the hiring process.
Why You’ll Love Working Here:
- Medical plan starting at $13.80/mo. The $6.90 is per pay period for the Minimum Value Health Plan.
- Employer-paid Life Insurance + AD&D
- Employer-provided Long-Term Disability coverage for financial protection
- 403(b) retirement plan with employer match
- 10 paid holidays + generous PTO
- Tickets at Work
- Employee referral bonuses and recognition programs
- Clear pathways for growth and advancement
Ready to Make Your Impact?
✨ Join a team where your work truly matters—every single day.
Apply today: https://chimes.org/Careers
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Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Legally authorized to work in the United States
- Bachelor's degree in Business Administration, Information Technology, Project Management, Engineering, or a related field
- Recognized project, program, agile, or service-management certification
- Equivalent combinations of related education, training, and experience may be considered
What We Do
Chimes International, Ltd. and its subsidiaries, known as the Chimes Family of Services, offer a wide range of opportunities for people with disabilities and other special needs. Chimes International, as the parent organization, leads and supports subsidiaries, which provide services to over 20,000 people in six states, the District of Columbia and Israel. With a rich history spanning over seven decades, the Chimes Family of Services represents three distinct business models or service components: Intellectual Disabilities Services Employment for People with Disabilities Behavioral Health/Substance Abuse Services All of the above are recognized for innovative, flexible and responsive solutions that achieve results. Our network of services and supports emphasize and promote the unique abilities of each person, with a focus on achieving and sustaining each person's well-being and independence.
