The Role
Lead end-to-end software implementation projects, gathering requirements, configuring workflows, reporting, APIs, finance integrations, and data migrations. Manage timelines, budgets, testing, risks, stakeholder communications, and go-live readiness while partnering with clients and internal teams. Support change management, troubleshoot technical issues, monitor utilization, and improve implementation processes. The role combines client-facing consulting with hands-on technical problem-solving.
Summary Generated by Built In
About Onit:
We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.
Position SummaryAs an Implementation Manager, you’ll be responsible for delivering successful client projects by blending project management expertise, technical execution, and client partnership. You’ll work directly with clients to uncover requirements, configure workflows, and implement integrations such as APIs and flat-file based finance exchanges. Your portfolio will span both net-new client implementations and add-on work for existing customers, including new finance integrations, configuration changes, expanded modules, and other enhancements to live environments. Beyond execution, you’ll help clients prepare their teams for new processes, manage testing cycles, and ensure readiness for go-live. The role is ideal for someone who enjoys both the client-facing aspects of consulting and the technical problem-solving involved in implementation. This role is an excellent fit for a former developer or technical analyst who wants client-facing work without giving up hands-on technical problem-solving.
Key Responsibilities:
- Lead end-to-end software implementation projects, from requirements gathering through go-live.
- Configure system workflows, reporting, and integrations (APIs, flat-file finance exchanges, data migrations).
- Manage project plans, timelines, and deliverables, keeping stakeholders informed and aligned.
- Support client testing activities and ensure system readiness for launch.
- Provide regular status updates, documentation, and risk assessments.
- Collaborate with cross-functional teams (Sales, Product, Engineering, Support) to resolve issues and align on deliverables.
- Accurately track project time and activities to support utilization goals and reporting.
- Support change management activities by helping clients prepare their teams for new workflows and technology.
- Monitor utilization and budget adherence across assigned projects.
- Contribute to continuous improvement of implementation processes, tools, and templates.
Required Skills & Experience:
- Bachelor’s degree or equivalent experience.
- 3+ years in software implementation, consulting, or legal operations.
- Strong client communication and stakeholder management skills.
- Ability to manage multiple projects with competing priorities.
- Problem-solving mindset with strong attention to detail.
- Comfortable working across time zones and with global clients.
- Technical aptitude and curiosity. Comfortable digging into data, integrations, and system behavior rather than routing every technical question to Engineering.
- Familiarity with tools such as Postman, Salesforce, Jira, Confluence, Excel, and project management tools.
- Data migration experience, including transformation, validation, and reconciliation.
- Experience implementing and troubleshooting REST APIs, including authentication methods, endpoints, request and response payloads (JSON/XML), and error handling, using tools such as Postman.
- Strongly preferred: a software development, scripting, or database background (SQL, Python, Java, or similar).
- Working knowledge of SQL, with the ability to write and adapt queries to validate, reconcile, and investigate data across large datasets.
- Experience configuring APIs and flat-file based finance integrations.
- Familiarity with enterprise legal management (ELM), spend management, or CLM systems preferred.
Preferred Skills:
At Onit, we’re committed to offering fair and competitive compensation. In addition to base pay, associates are eligible for an annual discretionary bonus. The final base salary you receive will reflect factors such as your skills, education, experience, and work location.
Benefits & Perks That Support You:
Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.
Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.
Community Engagement: One paid volunteer day each year to give back to the community.
Our Commitment to Applicants
We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be exactly who we’re looking for.
This position will remain open for applications for 7 calendar days from the posting date.
Skills Required
- Bachelor's degree or equivalent experience
- 3+ years of experience in software implementation, consulting, or legal operations
- Strong client communication and stakeholder management skills
- Ability to manage multiple projects with competing priorities
- Strong problem-solving skills and attention to detail
- Ability to work across time zones with global clients
- Technical aptitude and ability to investigate data, integrations, and system behavior
- Familiarity with Postman, Salesforce, Jira, Confluence, Excel, and project management tools
- Data migration experience, including transformation, validation, and reconciliation
- Experience implementing and troubleshooting REST APIs
- Software development, scripting, or database background
- Working knowledge of SQL and ability to write or adapt data validation queries
- Experience configuring APIs and flat-file finance integrations
- Familiarity with enterprise legal management, spend management, or CLM systems
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The Company
What We Do
Onit is a global leader of enterprise software and artificial intelligence platforms and products for legal, compliance, sales, IT, HR and finance departments. Our software transforms best practices into smarter workflows, better processes and operational efficiencies. With a focus on enterprise legal management, matter management, legal spend management, contract lifecycle management and legal holds, we operate worldwide and help global companies and billion-dollar legal departments bridge the gap between systems of record and systems of engagement. Onit is the only company in our space with two platforms: Our leading no-code business process automation platform, Apptitude, and our business intelligence platform, Precedent. Apptitude allows customers to create, modify and deploy new software products and custom workflows. Onit’s legal AI platform, Precedent, enables our software products to read, write, and reason like a lawyer. Combined, the two platforms enable customers to digitally transform legal operations by automating processes, reducing costs and maximizing productivity with industry-leading cloud-based software.
