HR Client Implementation and Operations Manager

Job Title:        HR Client Implementation and Operations Manager

Reports to:     Vice President of Operations

Department:   Operations Department

Location:        Remote, Must be in Illinois / Chicagoland area 

FLSA:             Exempt

About Flex HR: Flex HR is a fast-growing HR outsourcing company co-located in Atlanta and Chicago. We work with companies in a variety of industries to help them manage their human resources and payroll. We are a team of professionals who consistently provide our clients with white-glove customer service. We are looking for a positive, self-motivated, dedicated, skilled, customer-focused, and detail-oriented person to join our team and organization.

Job Summary: The HR Client Implementation and Operations Manager is responsible for leading and coordinating the seamless onboarding and implementation of HR, payroll, and consulting services for Flex HR clients. This role ensures new clients experience exceptional service from day one by aligning internal teams, managing timelines, and driving project success across various systems and service lines. The HR Client Implementation and Operations Manager is also responsible for maintaining, managing, and developing the learning management system for use by internal Flex HR employees and consultants.

Job Responsibilities:

• Manage onboarding of new clients to Flex HR.
• Lead client onboarding and implementation of HR, payroll, benefits, and/or software systems from kickoff through successful handoff to ongoing support teams.
• Coordinate cross-functional teams including internal staff, clients, and third party vendors to ensure seamless execution of implementation activities
• Proactively communicate with new clients thoroughly and in a timely manner
• Provide detailed recaps of implementation meetings and save documentation appropriately and timely
• Facilitate discovery sessions in order to identify client needs and match to solutions
• Create documents, including Core Company Data Sheet (CCDS), SOPs, Benefits overview to institute structure in record keeping and data organization
• Assess new clients' current HR status using the HR Health Score tool
• Promote compliance by identifying and developing potential professional relationships (Human Resources Information Systems, Labor Law Posters, E-Verify, etc)
• Project manage, develop and configure workflow, and troubleshoot issues that arise during the implementation process
• Track and report metrics related to implementation success, client satisfaction and project timeline.
• Document client processes and needs with attention to detail and in a timely manner
• Utilize CRM (Hubspot) to track client communication
• Attend and actively participate in regular team huddles to stay informed on client needs, share implementation insights, and align on service delivery priorities.
• Partner with HR Managers, Payroll Managers and Consultants during client handoff to ensure a warm, informed transition with full context on client history, preferences, and open items.
• Serve as a resource and thought partner for HR Managers, Payroll Managers and Consultants on process questions, system navigation, and cross-functional issues that arise during ongoing client engagements.
• Identify patterns or recurring challenges surfaced through implementation feedback, and translate these into process improvements or training content.
• Support cross-departmental communication between Operations, HR, Payroll, HR Consulting, Recruiting, Payroll Tax and Benefits to ensure clients receive seamless, unified service.
• Identify bottlenecks and challenges, develop and implement solutions

Facilitate Learning Management System (LMS) for Flex HR employees and consultants.

• Own the configuration, maintenance, and administration of Flex HR's Learning Management System
• Develop learning pathways for different roles
• Monitor learner progress and completion, generate reports, and recommend improvements to training delivery.
• Evaluate and analyze training opportunities, responding to feedback and continuously improving practice and use of LMS
• Develop and update targeted curriculum for various Flex HR positions and departments
• Moderate webinars

Lead key initiatives that support Flex HR strategy.

• Lead projects for system updates including creation of the project plan, run regular status meetings, ensure full testing and the training of system users.
• Audit and oversee the Core Company Data Sheet (CCDS) updates related to Flex HR clients.
• Develop and maintain successful working relationships with the employees, management team and clients to provide effective leadership and support.
• Lead virtual meetings with clients and with internal and external stakeholders.
• Develop, customize and memorialize processes & procedures both internally and for external clients.
• Responsible for completion of special projects as assigned throughout the year by management.

General Leadership Job Requirements:

• Contribute to a culture that is team-based, positive and helpful.
• Always make ethical decisions.
• Continue to learn in your field.
• Help to think critically about how to solve problems and how to work smarter, not harder.

Preferred Job Requirements:

• A minimum 2-5 years of Human Resources Generalist or relevant field.
• Experience in effectively managing multiple projects with overlapping tasks and work independently with minimal supervision.
• Be detail and deadline oriented, with strong critical thinking and organizational skills.
• Exceptional interpersonal and client service skills
• Team player with the ability to collaborate with others
• Strong skills in PowerPoint/Excel/Word.
• Experience in Monday.com project management software is a plus.

Featured Benefits:

• Comprehensive medical/dental/vision benefits with a significant portion of the benefit premium covered by the company
• Health savings account, flexible spending account and dependent care spending account
• Company paid employee assistance program (EAP) and short-term disability
• 401(k) plan with a 4% company match
• Flexible paid time off starting at 3 weeks per year; increases with length of service
• 12 paid holidays annually
• Educational assistance
• Company wellness program offers multiple presentations and provides access to one-on-one sessions with a wellness coach, with partial reimbursement available
• Company sponsored SHRM account

Featured Perks:

• $250 employee referral bonus
• Monthly tech reimbursement
• Birthday: "Day of birthday off"
• Continuous training and development
• Virtual Flex Fun Club
• Employee discount savings program
• Great remote working environment (energetic, friendly, fun, and collaborative)
• Access to financial advisor for financial planning and consulting

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. General office environment: some stress may occur in meeting project deadlines. Uses office equipment and computer approximately 90% of the workday.

Pay: $70,000 annual salary

Flex HR uses AI for document preparation and meeting transcription only — never to screen or evaluate candidates. All hiring decisions are made by a human recruiter. Roles may be posted on platforms like Indeed or LinkedIn, which are independent companies that may use AI in their own technology.