About Onboard
Onboard by Conservice is a tech-enabled bulk internet management service built for
multifamily and single-family rental property owners. We manage the complete internet
program lifecycle, from ISP contracting through resident enrollment, property
management system (PMS) integration, and post-launch handoff, enabling property
owners to deliver premium connectivity amenities without the operational complexity.
The Role
In this role, you will act as a project manager and delivery owner of bulk internet
service implementations. You will serve as a trusted connectivity advisor to property
owners, executive stakeholders, and site teams. You will leverage administrative
support, ISP partner management, and cross-functional collaboration to drive project
timelines, enforce scope boundaries, and ensure successful go-live launches.
Location: United States (Remote / WFH, with infrequent travel)
Reports To: Implementation Team Lead / Director of Professional Services
Core Objectives & Responsibilities
- Project Ownership: Manage multiple concurrent property implementations from
contract execution through property management system (PMS) integration,
resident communications, go-live, and Account Management handoff. - Time-to-Market Optimization: Drive internal and external stakeholders to
compress contract-to-go-live cycles, maintaining focus on predictable go-live dates
that unlock property revenue and program value. - Task Execution & Delegation: Own the execution of backend administrative tasks
through a mix of self-performance and delegation to administrative support staff,
auditing admin output, verifying task completion, and remaining fully accountable
for project quality and outcomes. - Client Leadership & Scope Protection: Serve as the authoritative internet
connectivity advisor for property leadership. Drive direct, outcome-focused client
communications, set clear operational boundaries, and firmly prevent scope creep or
unapproved custom requests. - Cross-Functional Alignment: Partner seamlessly with internal departments,
including Sales/Solution Consulting, Internet Provider Relations, Resident Marketing,
and Account Management. - Data Integrity & Oversight: Ensure 100% accuracy between account records,
property level contracts, provider contracts, Salesforce records, and internal admin
systems to achieve clean financial audits prior to project handoff. - KPI Excellence: Consistently meet or exceed core team performance metrics, including Time-to-Launch, Go-Live Date Reliability, Post-Go-Live Handoff Speed, Onboarding CSAT, and Communication SLAs.
Compensation & Benefits
- Competitive salary and performance-based bonus
- Health, dental, vision, and HSA
- 401(k) with company match
- Basic life & AD&D coverage
- PTO in accordance with the company’s current PTO plan
- Holiday pay in accordance with the company’s current paid holiday schedule
Ideal Qualifications
- 2+ years of project management, customer success, or professional services
- experience in Telecommunications (internet connectivity), Property Management,
or PropTech. - Proven track record of managing high-volume, concurrent project pipelines without
sacrificing quality or stakeholder alignment. - Demonstrated ability to speak with authority, negotiate skillfully, push back
tactfully against demanding client requests, and manage conflict calmly. - Proficiency with project workflows, Salesforce CRM, AI workflow automation, and
data analysis using spreadsheets (Excel/CSV charge reconciliation). - Exceptional organizational and professional communication skills.
- Personal attributes: Highly motivated, proactive, driven, results-oriented, agile,
empathic, and curious. - Bonus: Familiarity with Bulk Internet Contracts or Property Management Systems
(PMS) such as Yardi, RealPage, AppFolio, or Entrata. - Travel: Infrequent domestic travel (5-10%) may be required for team offsites, key
client engagements, or industry events.
Skills Required
- 2+ years of project management, customer success, or professional services experience
- Experience in Telecommunications, Property Management, or PropTech
- Proven ability to manage high-volume, concurrent project pipelines
- Strong client communication, negotiation, and conflict management skills
- Proficiency with Salesforce CRM
- Familiarity with AI workflow automation tools
- Data analysis and charge reconciliation using Excel/CSV
- Exceptional organizational and professional communication skills
- Bonus: Familiarity with Bulk Internet Contracts or PMS such as Yardi, RealPage, AppFolio, or Entrata
- Willingness to travel infrequently (approximately 5-10%)
Conservice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conservice and has not been reviewed or approved by Conservice.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, and vision with premiums that decrease over the first four years, which differentiates the offering. This structure can enhance perceived value for employees seeking stable healthcare benefits.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off begins on day one for eligible employees, including part-time, and dedicated volunteer time is provided. Immediate access and additional volunteer PTO broaden usable time off.
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Flexible Benefits — Flexible Benefits: Flexible schedules, remote/hybrid options in some teams, and internal training/career development are emphasized. These features add non-cash value that can offset merely average cash compensation for some roles.
Conservice Insights
What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
