Implementation Manager II (LAD) Statutory/PFML Focus

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

As an Implementation Manager II you will develop and execute client-specific implementation strategy projects and successfully handle post-sale activities to retain large employee benefits group customers with a unique and specific focus on the statutory/PFML onboarding process.

• Provide highly customized project management for planning, prioritizing, and executing implementation project work for our largest, most strategic customers within EB as well as holding an expertise in statutory and PFML.

• Initiate and lead projects to identify and resolve implementation transition issues specific to each client and assist with making decisions on recommendations for new processes or procedures.

• Gain insight into clients' culture, priorities, and goals to design and implement dynamic solutions and effectively convey diverse client needs and requests internally, driving the resources needed for successful implementations.

• Respond to questions, provide requested documentation, and orchestrate internal process changes to fulfill client and broker requests. Provide training and mentoring to Implementation Managers and others as needed.

• Coordinate and manage multiple projects with demanding time constraints while meeting changing priorities and deadlines.

Skills and Background You’ll Need

Education: HS diploma or GED required. Bachelors in business, communications, or other applicable and/or related field is preferred.

Experience:

• Minimum of seven (7) years of group insurance experience with progressive responsibility and an emphasis in project management, benefits administration, large case management, enrollment technology, or the equivalent combination of education/experience. 

• Experience in statutory and PFML products is preferred.

• Must have experience with direct customer interaction, including HR Departments and brokers.

• Strong critical thinking skills and proven ability to respond to changing circumstances and expectations readily.

• Strong project management skills and a proven ability to multi-task effectively.

Key Behaviors of a Successful Candidate

• Takes the extra step to anticipate customers’ needs and immediately takes action to resolve breaks in service or mistakes to satisfy customers.

• Uncovers customers’ hidden needs or issues by asking insightful questions and developing rapport; encourages others to consider the customer’s perspective in making decisions.

• Quickly and resourcefully adapts to multiple changing work demands by adjusting team priorities to fit new circumstances.

#LI-remote

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.