Implementation Manager- Contact Center - Remote

Requisition Number: 2365638
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Implementation Manager is responsible for driving the execution of individual projects within the implementation portfolio, ensuring timely delivery, stakeholder alignment, and operational readiness. This role serves as the central coordinator of workstreams, translating direction from the Implementation Leader into actionable plans and ensuring Process Improvement Analysts effectively support project execution.
The Implementation Manager is accountable for day-to-day project delivery, risk management, and cross-functional coordination to achieve successful outcomes.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:

• Project Execution & Delivery
  • Own the planning and execution of assigned projects, including timelines, deliverables, dependencies, and milestones
  • Translate portfolio priorities set by the Implementation Leader into detailed project plans and execution strategies
  • Track progress, identify risks/issues, and implement mitigation strategies to ensure on-time and in-scope delivery
  • Provide regular project-level reporting, status updates, and escalation visibility to stakeholders
  • Ensure alignment across all workstreams contributing to project success
• Cross-Functional Coordination
  • Serve as the primary point of coordination across functional teams (operations, technology, training, workforce management)
  • Facilitate meetings, working sessions, and decision forums to drive progress and remove blockers
  • Ensure clear roles, responsibilities, and accountability across all contributors
• Business Analyst Enablement
  • Direct and prioritize work for assigned Process Improvement Analysts to ensure alignment with project needs
  • Partner with Process Improvement Analysts to define requirements, document processes, and develop solutions
  • Ensure Process Improvement Analyst outputs (analysis, documentation, insights) are actionable and aligned to project timelines
  • Review deliverables to ensure quality and completeness before stakeholder distribution
• New Business Implementation Support
  • Support end-to-end implementation of new clients, programs, or capabilities under the direction of the Implementation Lead
  • Manage day-to-day client interactions related to project execution, ensuring clear communication and expectation management
  • Execute implementation plans, readiness activities, and launch coordination
  • Track and ensure completion of all pre-launch requirements
• Governance, Risk & Issue Management
  • Maintain project governance standards including documentation, timelines, and status reporting
  • Proactively identify and manage risks, issues, and dependencies
  • Escalate challenges appropriately to the Implementation Leader with recommended solutions
  • Ensure adherence to project management methodologies and best practices

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 5+ years of experience in project management or related roles
• Experience in healthcare or contact center operations
• Proficiency with project management tools and methodologies (Agile, Waterfall, PMO frameworks)
• Demonstrated success delivering complex projects in a cross-functional environment
• Proven solid organizational, communication, and problem-solving skills

Preferred Qualifications:

• PMP or similar certification
• Client-facing project experience

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning emplo yment.