Implementation Leader

Posted 14 Hours Ago
Hiring Remotely in US
Remote
Senior level
Healthtech • Social Impact • Software
Frictionless provider intelligence.
The Role
Lead simultaneous client implementations and onboarding from contract execution through go-live. Coordinate cross-functional product, engineering, operations, and client stakeholders; guide clients through implementation tasks and platform adoption; deliver tailored training and communication; and maintain a seamless client experience. Develop expertise in provider licensing, credentialing, and provider data management.
Summary Generated by Built In

About CertifyOS

CertifyOS is building the data infrastructure that powers modern healthcare.

Today, healthcare organizations rely on fragmented and outdated provider data. This creates unnecessary administrative work, regulatory risk, and higher costs across the system. We’re solving that problem.

Our API-first platform automates provider licensing, enrollment, credentialing, and network monitoring by connecting directly to hundreds of primary data sources. We help healthcare organizations maintain accurate, compliant, and reliable provider networks at scale.

Our vision is simple: One API. One provider ID. Frictionless provider data.

We’re backed by leading investors and built by a team with deep experience in provider data systems. At CertifyOS, we value authenticity, accountability, collaboration, results, and openness to feedback. We’re building a high-ownership team focused on solving real infrastructure problems that impact millions of patients.

About the role:

As a pivotal member of our team, you will be responsible for overseeing the implementation and onboarding process for new client partners at Certify, and existing Certify clients seeking to expand their scope of services. You will work with multiple clients, collaborate closely with partner teams, and execute the standard process for the successful implementation of the CertifyOS product and associated services. Your role will be instrumental in maintaining a seamless client journey and setting our clients up for success.

What you’ll do:

  • Lead the implementation and onboarding process for new client partners, across all products and services offered by CertifyOS, across multiple implementations simultaneously

  • Work cross-functionally with key stakeholders from multiple teams

  • Support clients as they complete standard implementation tasks and as they learn to use the CertifyOS platform

  • Develop a deep understanding of provider licensing and credentialing, and provider data management

  • Maintain a seamless client experience from contract execution to go-live

What you’ll need:

  • Required

    • 5+ years of professional experience overall

    • 3+ years of experience in software implementation, project management, or a management consulting role

    • Excellent organizational skills and a strong detail-oriented mindset

    • Outstanding presentation, reporting, and communication skills with the ability to tailor the delivery of a message or training to a variety of audiences

    • Ability to work independently and manage multiple tasks simultaneously

    • Ability to interact and collaborate with product, engineering, and operations teams both internally and externally

  • Preferred

    • Strong understanding of provider licensing and credentialing, and provider data management universe

    • Demonstrated proficiency with systems, spreadsheets, databases, and applications (Google Suite, Salesforce, Jira, Confluence, Monday.com)

Benefits of Working at Certify

  • At Certify, we’re building with intention and taking care of the people doing the work.

  • Your well-being matters to us. We provide 100% coverage of health, dental, and vision insurance premiums for employees. Our US-based team benefits from unlimited PTO, with at least two weeks off each year to recharge. In India, employees are supported with health insurance, statutory leave benefits, and additional wellness (menstrual) leave for women.

We are an equal opportunity employer committed to building an inclusive environment where everyone feels valued and empowered to do their best work, and we welcome applicants from all backgrounds and experiences.

If you require reasonable accommodations during the application process, please contact [email protected].

We are also committed to pay transparency and foster an open culture where compensation conversations are encouraged and respected.

Skills Required

  • 5+ years of professional experience overall
  • 3+ years of experience in software implementation, project management, or management consulting
  • Excellent organizational skills and strong attention to detail
  • Outstanding presentation, reporting, and communication skills, with the ability to tailor messaging or training to varied audiences
  • Ability to work independently and manage multiple tasks simultaneously
  • Ability to collaborate with product, engineering, and operations teams internally and externally
  • Strong understanding of provider licensing, credentialing, and provider data management
  • Proficiency with systems, spreadsheets, databases, and applications including Google Suite, Salesforce, Jira, Confluence, and Monday.com

CertifyOS Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CertifyOS and has not been reviewed or approved by CertifyOS.

  • Affordable Benefits — Employee premiums for U.S. health, dental, and vision plans are covered 100%, materially lowering out-of-pocket costs. This employer contribution can offset a lower base and add meaningful value to total compensation.
  • Leave & Time Off Breadth — An unlimited PTO policy with a mandatory minimum of two weeks, plus “no‑meeting Thursdays,” is designed to reduce burnout and support deep work. These practices emphasize recharge time alongside flexibility.
  • Wellbeing & Lifestyle Benefits — A remote‑first setup with virtual company events and a home‑office/equipment stipend supports distributed work and team connection. Mental health benefits are also listed.

CertifyOS Insights

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The Company
HQ: New York, New York
70 Employees
Year Founded: 2021

What We Do

CertifyOS is a first-of-its-kind provider intelligence platform, powered by API integrations and hundreds of verified data points. We unlock insights and power performance for clinicians, teams and organizations, with frictionless licensing and enrollment, one-click credentialing and real-time network monitoring at your fingertips.

Why Work With Us

We are a remote team-first culture that ensures every employee has the opportunity to grow and learn. Join our team and feel good about what you’re doing and where you’re going.

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