Responsibilities:
- Oversee and manage key accounts with a focus on technical support and implementation
- Serve as the primary stakeholder for technical escalations, collaborating cross-functionally with Engineering and IT to deliver timely, effective solutions
- Develop, optimize, and implement playbooks and processes for post-launch implementation and technical support
- Drive initiatives to improve implementation metrics such as time-to-launch, time-to-value, and customer satisfaction
- Project manage the full customer journey, aligning people, processes, and systems for successful product delivery
- Partner with Product and Engineering teams to align technical enhancements with evolving customer needs
Required Qualifications:
- 8+ years of experience in customer implementation, customer success, or product management; ideally within EdTech or K–12 technology
- Proven experience collaborating with teams
- Skilled at collaborating with sales and product teams to drive successful implementation of Age of Learning solutions
- Proficient in CRM software, Excel, and data analysis tools
- Strong knowledge of learning management systems (LMS) and other educational technology platforms
- Expertise in rostering tools, including Clever and ClassLink
- Excellent organizational and project management skills, with the ability to handle multiple initiatives simultaneously
- Strong analytical and problem-solving skills, with a proactive approach to issue resolution
- Comfortable working in a fast-paced, dynamic startup environment
- Passionate about education and improving learning outcomes
- Willingness to travel up to 30% for customer meetings and industry events
- Bachelor’s degree in Education, Business, or a related field, or equivalent experience
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What We Do
Age of Learning is a leading education technology innovator based in Glendale, California, with a talented team of 500+ individuals comprised of nationally renowned educators, curriculum experts, designers, animators, engineers, and more. We develop engaging, effective digital learning technology and content to help children build a strong foundation for academic success.
Our flagship product, ABCmouse.com Early Learning Academy, is a comprehensive curriculum and the #1 brand in kids’ education. To date, more than 30 million children worldwide have completed over 6.8 billion Learning Activities on ABCmouse. In 2019, Age of Learning launched Adventure Academy, the first massively multiplayer online (MMO) game designed specifically to help elementary- and middle-school-aged children learn. It features thousands of engaging Learning Activities—including games, books, original animated and live action series, and more—in a fun and safe virtual world. And in 2021, we launched My Math Academy, a groundbreaking personalized, adaptive digital learning system (available for schools) that individualizes math instruction for every child through AI-driven technology. Other Age of Learning programs include immersive English language learning products for children in China and Japan and ReadingIQ, a digital library and literacy platform.
We are committed to helping all children succeed. Through the Age of Learning Foundation, we make our research-proven educational products available at no cost to millions of children in need through schools, libraries, Head Start programs, community centers, and other governmental and non-governmental organizations. Our work has served communities on 5 continents and continues to grow today.
As we expand our global reach and increase the educational impact of our programs, we’re looking for passionate, ambitious, and collaborative leaders to become a part of our growing team.
