Implementation Lead

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

About the Role

We're looking for an Implementation Lead to drive and scale complex, high-impact partnerships across the Wise Platform in North America. You’ll lead the North America regional implementation team, setting the standard for seamless delivery of payment solutions while coaching and enabling others to reach ambitious growth goals. This role is critical to our mission of launching fast, scalable, and world-class integrations.

You’ll be at the forefront of expanding our products and partnerships in the region, working with some of our most complex partners. With a strong focus on revenue impact, solution quality, and long-term growth, you'll collaborate cross-functionally to manage both technical and strategic implementations, shape scalable delivery models, and ensure operational excellence.

What You’ll Do

• Create a regional implementation strategy that aligns to our regional business goals and support its execution and evolution.

• Own all facets of implementation in North America, responsible for the team hitting KPIs and helping drive to business outcomes 

• Coach and develop the team to deliver multiple complex integrations across products and large-scale partners.

• Own all facets of project management in region, including identifying & mitigating risks and plan, prioritize, and manage competing project timelines with precision and foresight.

• Own implementation decisions and trade-offs, ensuring alignment across all impacted stakeholders.

• Maintain exceptional project governance with clean, clear data and no surprises.

• Build strong internal and external relationships to drive delivery and shape cross-functional collaboration.

• Act as the voice of Wise in partner conversations, influencing decision-making and alignment across stakeholders.

• Lead, coach, and develop a team of four, empowering them to deliver complex integrations across multiple products and partners.

• Foster a collaborative and high-performance team environment, encouraging professional growth and development.

Qualifications

• We are looking for a leader with 7+ years work experience in project management, operations, product development and or product operations. 

• You have led a team of 4+ individuals  and have successfully coached and led senior team members,  and are eager to build team skills and capabilities.

• Strong preference for experience in payments, financial technology or financial services

• You are commercial adept, and have managed and led initiatives to improve KPIs, business metrics, revenue impact, etc. 

• You’re technically fluent (comfortable with APIs, solution design) and have worked with engineering and product teams  

• You’re an excellent, influential communicator. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to. You bring teams and partners together around a shared vision

• You’re analytical and detail-oriented, using data to track performance and assess  opportunities to increase productivity.

• You are proactive - you see a problem and start to solve it without waiting for others to be involved

• You are Mission-driven and customer-focused, looking for collaborative partnerships that will benefit the customer and contribute to the Wise Mission.

Additional Information

• Base of $215,000-$260,000 USD/annually
• RSU's in a rapidly growing company
• An annual self-development budget
• Medical, dental, & vision insurance – including HSA and FSA options
• Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
• Office first work environment within our amazing Austin office where we have a gym on site, snacks, drinks and lunch twice a week
• 25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually
• A paid 6-week sabbatical leave after four years
• 18-weeks of paid parental leave after a year with us
• 401k with up to a 4% employer match
• 2025 Austin BuiltIn Best Award winner for Best Places to Work and Best Large Places to Work

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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