About the Role
Leading implementation at Uber means moving beyond simple onboarding to architecting how the world’s largest companies integrate our technology into their daily operations. As an Implementation Lead for Uber for Business in LATAM, you aren’t just following a checklist; you are navigating the messy reality of large-scale digital transformation for our Top Clients.
This role is high-stakes and high-ownership. You will lead the execution of complex post-sales programs across our main markets, balancing the urgency of revenue growth with the technical precision required for seamless adoption. The challenge lies in the ambiguity—you’ll often need to solve problems that don’t have a script, managing competing priorities from internal stakeholders and high-profile clients alike. If you are resilient, think in systems, and are energized by turning complexity into clarity at scale, you will thrive here.
This is a hybrid role based in our México office. To fuel collaboration and maintain our fast-paced culture, we work together in-person every Tuesday, Wednesday, and Thursday.
What You’ll Do
Lead and own the end-to-end implementation strategy for Top Clients across LATAM, ensuring our most complex partnerships are built on a foundation of technical excellence.
Navigate ambiguity to drive adoption and cross-selling strategies, identifying opportunities to deepen product penetration where a clear path might not yet exist.
Scale best practices by translating your deep product expertise into actionable recommendations for internal teams, influencing our roadmap to improve the global customer experience.
Unblock complex migrations and onboarding workflows, managing the tension between swift execution and the rigorous attention to detail required for enterprise-level stability.
Influence without authority by collaborating across Sales, Operations, and Product teams to align on execution strategies that maximize long-term client retention.
Solve messy, real-world problems in real-time, staying calm under pressure when technical or operational hurdles arise during a high-stakes rollout.
Build and maintain strategic relationships with key client stakeholders, earning trust fast through reliability and a deep understanding of their business goals.
Basic Qualifications
Proficiency in Spanish and English.
Experience with leading customer onboarding or implementation for complex SaaS platforms at an enterprise scale.
4+ Years of Experience in a client-facing role managing large-scale, multi-market projects or initiatives.
Preferred Qualifications
Systems thinking: Ability to understand how Uber’s platform integrates with complex client ecosystems.
Grit and Adaptability: A proven track record of staying resilient through tough negotiations and shifting business priorities.
Analytical Mindset: Proficiency in using data to identify adoption gaps and drive commercial decision-making.
Cross-functional Collaboration: Experience navigating internal complexity to deliver solutions for external partners.
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About UsReady to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- Proficiency in Spanish
- Proficiency in English
- Experience leading customer onboarding or implementation for complex enterprise-scale SaaS platforms
- 4+ years of experience in a client-facing role managing large-scale, multi-market projects or initiatives
- Ability to understand how platforms integrate with complex client ecosystems
- Demonstrated resilience and adaptability during negotiations and changing business priorities
- Proficiency in using data to identify adoption gaps and support commercial decisions
- Experience collaborating cross-functionally to deliver solutions for external partners
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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