What success looks like in this role:
About the Role
The Implementation Knowledge Manager plays a critical role during the transition of new client services into the organization. Acting as the central coordinator for knowledge transfer activities, this position ensures that all operational, technical, and process-related knowledge is effectively captured, documented, and transferred from incumbent teams to delivery teams.
Working closely with clients, incumbent providers, operational teams, and leadership stakeholders, the role focuses on identifying knowledge gaps, tracking readiness, and supporting a smooth service transition. Once the implementation phase is completed and the service reaches business-as-usual operations, ownership is handed over to the ongoing Knowledge Management team.
Key Responsibilities
- Lead knowledge transfer and knowledge management activities during client implementations and service transitions.
- Coordinate with clients, incumbent providers, and internal teams to gather, validate, and document critical operational knowledge.
- Identify knowledge gaps, risks, and transition dependencies, and drive appropriate mitigation actions.
- Develop and maintain knowledge transfer plans, schedules, and tracking mechanisms.
- Facilitate knowledge-sharing sessions, workshops, and handover activities between stakeholders.
- Monitor transition readiness and provide regular status updates to project teams, management, and clients.
- Establish strong working relationships with internal and external stakeholders to ensure effective collaboration throughout the implementation lifecycle.
- Ensure documentation is complete, accurate, and accessible to operational teams before service go-live.
- Support operational readiness activities and verify that required knowledge has been successfully transferred.
- Work closely with delivery, service management, and operational teams to ensure a seamless transition into steady-state operations.
- Contribute to continuous improvement initiatives related to knowledge transfer, transition, and onboarding processes.
You will be successful in this role if you have:
Key Qualifications
- Bachelor's degree or equivalent combination of education and experience.
- 3-5 years of experience in Knowledge Management, Service Transition, Service Delivery, Implementation Management, or a related field.
- Experience supporting client onboarding, service transitions, or operational knowledge transfer activities.
- Strong stakeholder management skills with the ability to engage effectively at multiple organizational levels.
- Excellent communication, facilitation, and presentation skills.
- Experience coordinating activities across multiple teams and managing competing priorities.
- Strong analytical and problem-solving abilities, with a focus on identifying and addressing knowledge gaps.
- Excellent organizational skills and attention to detail.
- Proficiency in creating, maintaining, and managing documentation and knowledge repositories.
- Ability to work independently while collaborating effectively within a global and cross-functional environment.
- Familiarity with IT service management or transition processes would be considered an advantage.
What do we offer?
- Hybrid working is supported
- Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
- Home office allowance
- Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure
- Last and foremost, a great team, also a lot of learning and training opportunities
#LI-KB2
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- 3-5 years of experience in Knowledge Management, Service Transition, Service Delivery, Implementation Management, or a related field
- Experience supporting client onboarding, service transitions, or operational knowledge transfer activities
- Strong stakeholder management skills across multiple organizational levels
- Excellent communication, facilitation, and presentation skills
- Experience coordinating activities across multiple teams and managing competing priorities
- Strong analytical and problem-solving abilities focused on identifying and addressing knowledge gaps
- Excellent organizational skills and attention to detail
- Proficiency in creating, maintaining, and managing documentation and knowledge repositories
- Ability to work independently and collaborate effectively in a global, cross-functional environment
- Familiarity with IT service management or transition processes
Unisys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unisys and has not been reviewed or approved by Unisys.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Compensation terms at hire are often presented clearly and upfront, creating a straightforward “take it or leave it” expectation. Pay outcomes are also described as variable by role and geography, with some pockets viewed as satisfactory or above average.
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Retirement Support — Retirement Support: A 401(k) plan with an employer match is commonly described as part of the core package. The match is often characterized as a meaningful component of total rewards relative to other benefits.
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Healthcare Strength — Healthcare Strength: Core medical, dental, and vision coverage is described as available and broadly in line with a large IT-services employer. The underlying carrier network is sometimes viewed as solid even when cost concerns exist.
Unisys Insights
What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
