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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
As the Director, Implementation Excellence, you will design, standardize, and continuously improve our global implementation operating model. In this highly cross-functional leadership role, you will establish the governance, playbooks, and performance frameworks necessary to scale execution, drive operational consistency, and accelerate business growth. You will partner across Operations, Product, Technology, Sales, Customer Success, Finance, HR, and Workforce Management to build an efficient, AI-enabled delivery ecosystem.
We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday), paired with Friday Flexibility to wrap up your week remotely. This position will sit in our Earth City, MO location.
What you’ll doOwn the end-to-end global implementation operating model, establishing scalable process standards, stage gates, playbooks, and operating cadences.
Lead enterprise implementation transformation initiatives to improve execution speed, delivery quality, and consistency.
Build and maintain executive performance controls, dashboards, and key performance indicators (KPIs) to monitor operating model maturity.
Drive cross-functional alignment across Operations, Product, Technology, Sales, Finance, and HR to ensure seamless organizational readiness and process adoption.
Identify and implement process optimization opportunities to streamline workflow execution and elevate delivery efficiency across teams.
Bachelor’s degree in Business, Operations, Computer Science, or related field.
7+ years of experience in Implementation, Onboarding Strategy, or Operational Delivery execution.
5+ years of experience leading cross-functional strategic initiatives and enterprise process improvements.
Proven experience designing and implementing scalable business operating models or governance frameworks.
Professional certifications such as Lean Six Sigma, PMP, Agile (SAFe), or Prosci Change Management.
Lead the strategic transition to agentic orchestration for implementation, replacing manual workflows with intelligent, AI-driven guidance to streamline complex system integration
Exceptional consultative, problem-solving, and executive presentation capabilities with a demonstrated track record of influencing cross-functional stakeholders.
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We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
USA-St. Louis-Rider TrailFunction:
Function - Fulfillment / OperationsSchedule:
Full timeSkills Required
- Bachelor's degree
- 7+ years of experience in Implementation/Onboarding Strategy or Execution
- Experience leading cross-functional initiatives, AI orchestration, and process improvement
- Strong analytical skills
- Strong communication and executive influencing skills
Equifax Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Equifax Inc. and has not been reviewed or approved by Equifax Inc..
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Retirement Support — Savings programs include a 401(k) with company matching and, in some contexts, profit-sharing or pension components. These are described as solid parts of the total package.
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Parental & Family Support — Programs include paid parental leave for birth and non-birthing parents and adoption assistance. Company materials highlight these benefits as part of a family-supportive offering.
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Flexible Benefits — Multiple medical plan choices, dental and vision options, FSAs/HSAs, and voluntary supplemental coverages enable customization. The company publishes plan summaries and SPDs to help compare cost and coverage by location and tier.
Equifax Inc. Insights
What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
