Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Director, Implementation Excellence is responsible for designing, standardizing, and continuously improving the enterprise implementation operating model. This role establishes the governance, processes, tools, and performance framework that enables scalable, consistent implementation execution while supporting business growth and global delivery.
Working cross-functionally across Operations, Product, Technology, Sales, Customer Success, Finance, HR, and Workforce Management, this leader ensures implementation processes are AI-enabled, efficient, standardized, and optimized to support the business strategies.
What you’ll do
Operating Model & Strategy
Own the end-to-end implementation operating model.
Design scalable implementation processes, standards, and governance.
Develop implementation playbooks, stage gates, and operating cadence.
Drive operating model maturity and continuous improvement.
Operational Excellence
Standardize implementation methodologies and best practices.
Improve implementation speed, quality, and consistency.
Establish KPIs, dashboards, and performance management controls.
Identify automation and AI opportunities to improve execution.
Transformation & Change
Lead implementation transformation initiatives.
Design scalable operating models supporting global delivery.
Drive cross-functional alignment and organizational readiness.
Ensure successful adoption of new processes and operating standards.
What experience you need
Bachelor’s degree
7+ years of experience in Implementation/Onboarding Strategy or Execution
Experience leading cross-functional initiatives, AI orchestration, and process improvement
Strong analytical, communication, and executive influencing skills
What could set you apart
Lean Six Sigma, PMP, Agile, or Change Management certification
Experience designing operating models, governance frameworks, or AI-enabled business processes
Self-starter, initiator, strong organizational, presentation, interpersonal and consultative skills is a must.
Strong communication and influencing skills
Problem solving and troubleshooting skills
#LI-BJ1
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
USA-St. Louis-Rider TrailFunction:
Function - Fulfillment / OperationsSchedule:
Full timeSkills Required
- Bachelor's degree
- 7+ years of experience in Implementation/Onboarding Strategy or Execution
- Experience leading cross-functional initiatives, AI orchestration, and process improvement
- Strong analytical skills
- Strong communication and executive influencing skills
Equifax Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Equifax Inc. and has not been reviewed or approved by Equifax Inc..
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Retirement Support — Savings programs include a 401(k) with company matching and, in some contexts, profit-sharing or pension components. These are described as solid parts of the total package.
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Parental & Family Support — Programs include paid parental leave for birth and non-birthing parents and adoption assistance. Company materials highlight these benefits as part of a family-supportive offering.
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Flexible Benefits — Multiple medical plan choices, dental and vision options, FSAs/HSAs, and voluntary supplemental coverages enable customization. The company publishes plan summaries and SPDs to help compare cost and coverage by location and tier.
Equifax Inc. Insights
What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
