Implementation Engineering Manager

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

About the Implementations Manager Position: 
The Implementations Manager will play an integral role within our fulfillment team and will be responsible for the setup and implementation of new customers using STORD’s 3PL warehousing. This role will entail high level strategic planning and execution of warehouse procedures, implementations, and best practices. 

What You'll Do:

• Take a lead role in managing the implementation and launch of new STORD 3PL warehousing & fulfillment projects in various locations across the US and Canada
• Develop and manage processes designed to ensure 3PL facilities are compliant with STORD guidelines and meet regulatory, quality, safety and security requirements
• Own the facility design process - including efficient layout management, labor planning/management, pick & pack workflow strategies, and WMS configuration & automations
• Initiate and lead continuous improvement, automation and optimization initiatives for the assigned functions within the project scopes to improve cost, efficiencies and service levels
• Create and instill Standard Operating Procedures, best practices, and visibility required to track and meet key performance indicators
• Engage with new and existing STORD Customers to ensure a successful launch experience and that on-going needs are being met

What You'll Need:

• Experience working within warehouse operations and fulfillment
• Strong acumen for warehouse design (layout, pick/pack workflow, etc)
• Ability to delegate warehouse labor management responsibilities
• Extensive experience within Warehouse Management System configuration and support
• Excellent written and verbal communication skills
• Ability to break down complex problems into manageable solutions

Bonus Points:

• Bachelor’s Degree in Supply Chain, Logistics, or similar field
• 5+ years of experience in a Warehouse Operations/Warehouse Management role
• E-Commerce or Fulfillment experience
• Extensive experience working with multiple  internal teams, customers, and 3PLs