The Job in Short
At Backbase, our team tackles a major FinTech challenge: complex, fragmented integrations. We are building an Industrialized Integration Platform as a Service (iPaaS) to simplify and speed up banking integrations globally.
As we scale our robust platform, we need an Implementation Engineer who excels at bridging the gap between platform capabilities and client-specific requirements. You will be the technical pivot point, ensuring that our unified API infrastructure—following the BIAN standard—is deployed and optimized for real-world banking environments.
Meet the Job
We are seeking an Implementation Engineer early in their career to join our Ecosystems team. In this role, you won’t just be maintaining systems; you will be the hands-on expert responsible for bringing the Backbase platform and Connectors to life for our customers. You will work as an L3 Support and Delivery Engineer alongside an experienced System, Security, and Application engineers to deploy, configure, triage and fine-tune our integration solutions. This is a high-impact role where you will transform technical requirements into functional, high-performance banking environments.
Your mission is to take our core product and make it work for the customer. This involves deep-diving into system configurations, mapping complex data structures, and debugging live integration flows using modern observability stacks.
Key Responsibilities:
- Service Configuration: Own the end-to-end setup and fine-tuning of platform services to meet specific project requirements.
- Data Transformation: Execute complex custom properties mapping and transformations to ensure seamless communication between disparate banking systems.
- Automation: Handle repetitive implementation tasks by writing scripts to automate deployments and environment scaling.
- System Triage & Debugging: Actively debug integration systems to identify bottlenecks or failures in complex distributed environments.
- Monitoring & Observability: Utilize tools like Grafana and Prometheus to triage issues, monitor system health, and proactively identify performance regressions.
- Technical Support: Act as a bridge between development and production, providing L3 support and troubleshooting during the implementation phase.
- API Standardization: Implement unified API infrastructures following the BIAN standard.
How about You?
We value growth mindsets. If you meet the core requirements but are still developing in other areas, we encourage you to apply.
Core Qualifications:
- Experience: 1-2 years of experience as a Systems, DevOps, or Implementation Engineer with a solid theoretical background in networking and cloud.
- Java Background: Strong understanding of Java fundamentals. You are comfortable reading, debugging, and writing code to facilitate complex integrations.
- Mapping & Transformation Logic: Ability to understand data structures and perform logical mapping between different API schemas.
- Attention to Detail: You enjoy creating order out of chaos and take pride in precise configuration management.
- Proactive Communicator: You can explain complex technical setups to stakeholders and aren't afraid to ask "why" when a process stalls.
Technical Proficiencies:
- Networking: Solid understanding of the OSI model, routing, firewalls, and VPNs (ping, traceroute, tcpdump).
- CI/CD & SDLC: Hands-on experience with Git; GitHub Actions is a major plus.
- Infrastructure as Code: Experience with Terraform; knowledge of Helm or Kustomize is highly preferred.
- Kubernetes: Comfortable managing workloads and understanding the lifecycle of containerized applications.
- Programming: Ability to read and write code for automation and system integration (Python or Java).
- Monitoring & Triage: Experience using Grafana, ELK stack, or similar tools to visualize metrics and logs for troubleshooting.
- Cloud: Basic understanding of public cloud providers, specifically Microsoft Azure.
While not mandatory, let us know if you hold any of the following:
- Azure Certifications: AZ-900 (Fundamentals), AZ-104 (Administrator), or AZ-700 (Network Engineer).
- Linux/Cloud Native Certifications: LFCA, LFCS, or KCNA (Kubernetes and Cloud Native Associate).
Top Skills
What We Do
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business. More than 120 financials around the world have standardized on the Backbase omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints. Our customer base includes ABN AMRO, Bank ABC, Barclays, BPI, CheBanca!, Citizens Lightstream, Credit Suisse, Fidelity, HDFC, IDFC, KeyBank, Ila Bank, Me Bank, Navy Federal, PostFinance, RBC, RBS, Standard Bank, Societe Generale, Truist, U Bank and Westpac. Industry analysts Celent, Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms. Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in Boisse, Cardiff, Dubai, Kraków, Mexico City, New York, Toronto, Singapore, Sydney and Tokyo.
.jpeg)
