At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role about?
As an Implementation Engineer, you will work on projects that are critical to our Client's success. Our implementation engineers are versatile leaders that enthusiastically take on new challenges as we continually push our technology forward.
Working within the implementation team you will be at the heart of all activity. In consultation with the Customer Success team, Product development, and AI innovation teams you will help design and implement the business and technical requirements of ContactEngine deployments for Market Trials and Production releases.
How will you make an impact?
• Become an expert in ContactEngine solution design consultancy and implementation
• Learn Client’s business processes to define and document requirements for automated transactions of proactive customer journeys
• Document End to End Application Integration Specifications
• Configure, perform E2E testing, debug and deploy the SaaS platform based on client requirements
• Define and implement ContactEngine customer journey optimisation strategies by utilising data analytics in conjunction with a deep understanding of the ContactEngine transactional data model
• Write queries in SQL and build reports and dashboards.
• Collect, organise, analyse, and disseminate information with attention to detail and accuracy
• Write and debug code snippets (in JavaScript)
• Design and test APIs
• Assist with training of new implementation specialists
• Provide on-call support to customers
Have you got what it takes?
• Graduated with a degree in a Computer Science / Business Analytics / Data Analytics / STEM type degree
• Knowledge of basic programming languages and data structures
• Knowledge of data analysis and SQL
• Curious with a passion for learning
• A keen problem solver
• Ability to successfully work in a team-oriented, highly collaborative environment
You will have an advantage if you also have
• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 8224.
Reporting into: Director, Professional Services.
Role Type: Individual Contributor.
#LI-Hybrid
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
