Implementation Engineer

Chronosphere is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing data complexity, optimizing costs, and remediating issues faster. The observability platform reduces data volumes and associated costs by 60% on average while saving developers thousands of hours. Chronosphere’s Fluent Bit-based Telemetry Pipeline optimizes and simplifies observability and security log data. The product transforms logs at the source and routes them to any destination without lock-in.

Recognized as a leader by major analyst firms, Chronosphere is trusted by the world’s most innovative brands, including Snap, Robinhood, DoorDash, and Zillow. Learn more at Chronosphere.io. Follow at LinkedIn and X.

About the Role
This newly created role will serve as a critical piece of Chronosphere’s Professional Services organization, responsible for driving execution of service requests, project engagements, and migrations from proprietary and previous-generation platforms alongside more senior Solutions Architects and other stakeholders across Chronosphere’s Customer Success organization and beyond. This role will play a significant role in building scalable, sustainable delivery of our services and solutions and is expected to develop subject-matter expertise across our capabilities and use-cases to develop and implement solutions that match our customers’ business needs.

In This Role You Will

• Handle and execute service requests, project engagements, triage and diagnose incidents or issues, and assist with daily operations and delivery of the Professional Services organization

• In partnership with more senior members of the team, scope, execute, and manage software/service implementations and projects with our customers and prospects

• Help identify or uncover potential business or service opportunities with customers through discovery, research, and developing solution hypotheses

• Support the development of services as we scale, including process, people, and technology or special projects

• Serve as a subject-matter expert on our products, services, capabilities, and use-cases and applications, participating in discussions internally on product/service development

• Developing and implementing Chronosphere solutions to match customer's business needs

• Partner with Customer Success, Sales and Support to understand customer requirements and matching product capabilities

You Must Have

• Bachelor’s degree in a technical area (e.g. Computer Science, Information Systems, Finance, Engineering, etc.)

• 1 - 3 years of recent and relevant work experience in a similar function, ideally in software implementation or scoping

• Experience working with Sales and Customer Experience orgs delivering add-on or in a customer-facing role

• Technology troubleshooting skills and interest in technology/software support

• Strong communication skills, ability to explain technical concepts to non-technical users

• Experience with major cloud providers (AWS, Azure, GCP) and Kubernetes

• Proficiency in one or more of Python, React, Typescript, Node, Next.js, Go

Location: US-Remote, but candidates must be located in either the Mountain (MT) or Pacific (PT) time zone.

• Health Insurance Coverage

• Flexible Time Off

• Competitive Salary

• Stock Options

• And More

Chronosphere is an equal opportunity employer. You're encouraged to apply even if your experience doesn't line up exactly with the job description. Your skills, passion, and desire to make a difference will stand out. At Chronosphere, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge the standard. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected]

Before clicking “Submit Application”. 

To support our Diversity, Equity, and Inclusion (DEI) initiatives, we urge applicants to omit personal identifiers, including names, and any details that explicitly indicate gender or ethnicity from their applications to reduce bias. However, applying through our Applicant Tracking System (ATS) will include identifiable contact information. Although this step is optional, Chronosphere is deeply committed to DEI. We recognize that achieving DEI is an ongoing journey for us as a company, and we believe it begins with our approach to hiring.

Identifying information includes your name, photos, LinkedIn URL, email address, and more.

Compensation Range: $90K - $115K