Implementation Engineer

As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking an Implementation Engineer responsible for implementing Q2's Risk & Fraud Management Software Solutions that meet the business requirements of our customers. You will be exposed to a highly configurable product on multiple platforms, engineered uniquely for each customer. This role may interface directly with clients to manage questions and issues during a project and works closely with internal project teams to complete tasks and meet time-sensitive deadlines.
Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting.
A Typical Day:

• Owns configurations and tasks to carry out client implementations with varying system requirements
• Fosters a culture of continuous improvement, innovation, and high performance within the team
• Partners with Product and Development teams for support on technical and/or complex issues that arise in implementation projects to ensure client satisfaction and on-time project delivery
• Problem-solves routine-to-complex issues
• Establishes strong working and strategic relationships to socialize initiatives and get buy-in across functions
• Tracks status and provides ongoing updates to internal stakeholders to ensure alignment of progress, pending work, and blockers
• Partners with clients and internal teams to understand business requirements and modify the configuration to align with expectations
• Embraces change, seeks out new initiatives and provides ideas and recommendations to better serve our clients and make our processes more efficient
• Develops a firm understanding of Q2's Risk & Fraud Management Software Solutions and the common use-cases of our customer base

Bring Your Passion, Do What You Love. Here's What We're Looking For:

• Typically, requires a Bachelor's Degree in related field or equivalent experience
• Typically requires 2+ years of related work experience
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
• Requires some MS SQL skills: an understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
• Strong troubleshooting, diagnostic and analytical skills for problem solving
• Operation System, Hardware configuration and Network troubleshooting skills
• Configuration and deployment experience with Web Services
• Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion
• Strong written and oral communication skills including communication of technical concepts to non-technical individuals

Preferred experience with the following:

• Cloud migrations
• VMware, BitBucket, Jira, Confluence, and Salesforce
• Linux/UNIX Systems Administration
• SaaS or Financial Services industries
• Functional operations of server, storage, and network functions

This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.