Implementation Engineer

Join a team dedicated to supporting the crucial mission of improving health outcomes.

At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com

Working under moderate supervision, this position, Implementation Engineer (IE), will partner with others with the Professional Services organization and project team to ensure an accurate and timely deployment of Merge Solutions.

Essential Job Duties:

• Responsible for technical application installation, configuration and troubleshooting

• Participate in client planning meetings with Project Managers designing network configurations and hardware deployment strategies

• Work with project managers to schedule and execute installation tasks

• Work with client and vendor to verify DICOM Conformance

• Work with client and vendor to implement DICOM Modality Worklist and Image Transfer workflows

• Work with client and vendor to execute DICOM Data Migrations

• Support HL7 interfacing throughout the solution

• Support Custom Engineers regarding other Data Migrations as required

• Assist clients with test plan design and execution

• Provide focused support during Go-Live phase

• Participate in Transition to Support meetings

• Create, track and close cases within the CRM

• Ensure accurate and updated records within the CRM

• Master all WHI products within area of responsibility

• Create & Submit product issues and enhancements to Product Management.

• Pursues a program of self-development through the use of selected reading, s seminars, and participation in continuing education.

• Identifies and communicates possible improvements in the work process for clients and peers.

• Performs other duties as assigned by immediate supervisor or upper management.

Basic Qualifications (minimum requirements needed to perform this job)

• Three (3) years of Healthcare IT experience

• Background in DICOM, HL-7 and healthcare informatics

• Strong time management and prioritization skills

• Strong written and verbal communication skills.

• A valid driver’s license and safe driving record is required.

Preferred Skills

• SME on one or more core Merge Solutions

• Five (5) years of Healthcare IT experience.

• Five (5) years of Unix experience

• Strong background in DICOM, HL-7 and healthcare informatics.

• Strong time management and prioritization skills

• Familiarization with Server Platforms and Storage systems (SAN, NAS)

• Familiarization with DBMS (SQL & Oracle)

• Familiarity with basic scripting languages such as: Bash, Korn, VB, Java & Perl

• Strong written and verbal communication skills.

• A valid driver’s license and safe driving record is required.

Education

Bachelor’s degree or equivalent work experience is required.

It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.