What you will do
As a Technical Implementation Engineer, you will support the technical delivery of customer implementations and workplace technology solutions. Working with Technical Specialists and Project teams, you will complete software installations, system configurations, data migrations, troubleshooting activities, and technical support throughout the implementation lifecycle.
This role offers an excellent opportunity to develop expertise in enterprise software, infrastructure technologies, system integrations, and customer-facing technical consulting while contributing to successful customer outcomes.
How you will do it
Technical Delivery & Support
· Complete the installation, configuration, and deployment of workplace and employee business software solutions.
· Troubleshoot software, server, authentication, and integration issues during customer implementations.
· Complete data migrations and data validation activities as part of project delivery.
· Support testing activities to ensure solutions are configured and operating correctly before deployment.
· Document technical issues, resolutions, and project activities accurately.
Customer Engagement
· Work with customers and internal teams to understand technical requirements and business needs.
· Participate in customer meetings and provide implementation updates when required.
· Assist customers with system setup, user adoption, and technical queries.
· Build positive relationships with customers through responsive and professional support.
Project Collaboration
· Collaborate with Project Managers, Consultants, other Technical Specialists, and other stakeholders to support successful project delivery.
· Contribute to project documentation, technical procedures, and knowledge-sharing activities.
· Escalate risks, issues, or technical challenges to senior team members in a timely manner.
· Support project milestones and deadlines through effective organisation and prioritisation.
Continuous Learning & Improvement
· Develop technical expertise across company solutions, implementation processes, and supporting technologies.
· Participate in training, certifications, and professional development opportunities.
· Learn implementation best practices and contribute ideas for improving delivery processes.
· Stay informed about emerging technologies and industry trends.
· Assist with the other product implementations.
What we look for
· Your passion for customer service and understanding that their success is directly tied to our product and company success.
· Ability to provide effective communications to both colleagues and customers. Providing clarity on the technical aspects of the installation, for those non-technical.
· Proven experience in business analysis and requirements gathering; having the innate ability to focus on customer needs early to mitigate potential implementation roadblocks.
· Bringing the team together for the success of the project. Previous experience in conflict management and team building.
· Proven ability to ramp on new technology quickly through instruction and self-training.
· Mentor clients in new technologies and processes, for a successful product adoption.
Technical Knowledge of:
· Internet Information Services
· Microsoft SQL Server
· Creating SQL Scripts (Microsoft)
· Data migration experience
· Experience with SAML authentication
· Software Installation
· Server configuration
· Microsoft Outlook
About Us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Skills Required
- Customer service orientation and focus on customer success
- Effective written and verbal communication with technical and non-technical audiences
- Experience in business analysis and requirements gathering
- Conflict management and team-building experience
- Ability to learn new technology quickly through instruction and self-training
- Ability to mentor clients on new technologies and processes
- Knowledge of Internet Information Services
- Knowledge of Microsoft SQL Server
- Experience creating Microsoft SQL scripts
- Data migration experience
- Experience with SAML authentication
- Software installation experience
- Server configuration experience
- Knowledge of Microsoft Outlook
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
