- Own end-to-end customer implementation projects, from kickoff through go-live and handover.
- Understand customer business processes, requirements, workflows, and technical environments.
- Translate requirements into implementation plans, workflows, configurations, and technical specifications.
- Create and maintain project plans, WBS, timelines, milestones, dependencies, and risks.
- Configure the SaaS platform based on customer requirements and best practices.
- Gather and document integration requirements across CRM, HRMS, ERP, communication platforms, and other business systems.
- Work with REST APIs, webhooks, SFTP, data imports/exports, and third-party integrations.
- Conduct customer UAT, training, deployment, and go-live activities.
- Identify implementation risks, blockers, and scope changes and proactively communicate them to stakeholders.
- Review and manage SOW scope, ensuring implementation remains aligned with contracted deliverables.
- Develop implementation documentation, configuration guides, integration specifications, and handover documents.
- Ensure smooth transition from Implementation to Customer Success / Support after go-live.
- Strong understanding of SaaS implementation methodologies.
- Working knowledge of REST APIs, JSON, webhooks, authentication, and API testing.
- Experience with integrations involving platforms such as Salesforce, HubSpot, Microsoft, HRMS/ERP systems, or similar enterprise applications.
- Ability to understand data structures, field mapping, workflows, and integration dependencies.
- Familiarity with tools such as Postman, Jira, Confluence, Excel/Google Sheets, or equivalent.
- Basic understanding of databases/SQL is an advantage.
- 3–6 years of experience in SaaS implementation, professional services, solutions engineering, technical consulting, or customer onboarding.
- Experience implementing B2B SaaS products for mid-market or enterprise customers.
- Experience working on projects involving APIs and third-party integrations.
- Experience in customer-facing technical roles is highly preferred.
Skills Required
- 3-6 years of experience in SaaS implementation, professional services, solutions engineering, technical consulting, or customer onboarding
- Strong understanding of SaaS implementation methodologies
- Working knowledge of REST APIs, JSON, webhooks, authentication, and API testing
- Experience with CRM, HRMS, ERP, communication platform, or other third-party integrations
- Ability to understand data structures, field mapping, workflows, and integration dependencies
- Familiarity with Postman, Jira, Confluence, Excel, Google Sheets, or equivalent tools
- Basic understanding of databases and SQL
- Experience implementing B2B SaaS products for mid-market or enterprise customers
- Experience working on projects involving APIs and third-party integrations
- Experience in customer-facing technical roles
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What We Do
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience. Our key features include: - Super easy-to-use platform. - Chat-like Surveys enabling highly engaging conversational surveys. - Classic Surveys asking one question at a time. - Offline surveys that let you collect feedback even from the remotest of places, internet-free. - NPS surveys to measure customer sentiments and workflow with a single question. - Wide range of question templates to choose from. - Click-free dashboard and highly advanced report filters for generating insightful reports. - Efficient user management to optimize your workflow. - Optional open-ended follow-up question for NPS surveys to close the feedback loop. - Survey Automation with recurring mode to gauge customer or employee pulse at regular intervals. - Survey Sharing across multiple channels to quickly get responses. - 1500+ integrations to avoid the hassle of using multiple tools. - Custom CSS to add your own personal touch to every survey. - White labeling to customize every element of your survey. - Sub accounts to manage surveys independently under just one parent account. - Single Sign On (SSO) which enables users to log in to SurveySparrow products and Community with just one set of login credentials
